Having a faceted search is important to our members. They find value in the ability to identify relevant online community discussions. With FUSE we now know more completely what our members are interested in. : FUSE understands our organization and its goals. They're also a company that is proactive. Sometimes there will be a change with a key by the provider of our online community. FUSE will recognize that they've lost access in some regard due to a change like this. They'll tell us before we have even realized there was an issue. FUSE also has functionality that we are not utilizing yet, but we have it on our radar. Review collected by and hosted on G2.com.
There was a need for more analytics capabilities, but they've just rolled out FUSE Trends so this should be a big step forward. Review collected by and hosted on G2.com.
Dave, we love reading reviews like yours. It's great when we hear how much value our clients are getting from what we provide and do. Thanks for highlighting the approach we strive to take to engagements to understand our clients and to be proactive on their behalf. You should get a lot of use from FUSE Trends in the months ahead. Thanks for providing this review and for choosing to work with FUSE!