Even in areas where Funnel may not excel at the moment, the customer support team has been essential to helping us implement this platform in our reporting/analytics workflow. They've been nothing short of responsive, receptive and helpful when we have questions or suggestions, and they're more than willing to explore creating new API connections for platforms they don't currently support. Review collected by and hosted on G2.com.
I think the biggest downside to Funnel at the time of writing this review is the hit-or-miss knowledge base. Although you'll find maybe 80% of the answers you need to certain questions, it's harder than it should be for novice users to make the most out of Funnel. If you're new to this type of platform, be ready to go through quite a bit of trial and error, but lean on their support team for help if you can. I'd also note that Funnel's data visualization tools are limited; however, through their own admission, they don't claim to be a data-visualizing platform — and the real power comes from being able to connect up to Google Data Studio, Tableau, etc. Review collected by and hosted on G2.com.

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