![Nathan W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathan W.")
NW

Nathan W.

Director of Product

Mid-Market (51-1000 emp.)

5/17/2023

More Options
- 
- [Respond as Fullstory](https://www.g2.com/survey_responses/fullstory-review-8100429/official_response/new)

"Outstanding product with a high price"

4.5/5

What do you like best about Fullstory?

Fullstory is one of the most innovative session replay tools in the market. Their product analytics, debugging tools, session metrics and search function are among the best in the market. Further, their integration with Intercom and related support tools is powerful and robust. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

The pricing and packaging. FullStory not only charges more than leading competitors, but it also charges a lot more for premium features like conversions, journeys and detections. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

The main reasons for using Fullstory are

1. Support tooling for session replay, live troubleshooting

2. Product analytics to understand key metrics over time and track feature success

3. Product discovery with heatmaps and funnels to understand user behavior and innovate new products Review collected by and hosted on G2.com.

Show More

Rating Updated (5/29/2024)
Current UserValidated ReviewerIncentivizedSource: Seller invite

See what 1032 reviewers think of Fullstory

9.1 out of 5 · Verified reviews from real users

[
Read all reviews
](https://www.g2.com/products/fullstory/reviews)