We were able to quickly ramp up our team to roll over to Front. It's a pretty intuitive product for all levels of user - training new employees takes less than an hour.

We've also integrated a ton of tools successfully, so everything runs through Front: Twitter, email, chat, even phones all sync over so we get a clear picture of what is happening with customer interactions.

Front support is stellar - they go above and beyond to solve issues, even if a partner is responsible for fixing an integration. Review collected by and hosted on G2.com.

I wish the analytics tool was slightly more dynamic. Right now it gives a solid overview of what's happening, but I'd love to be able to drilldown into specific metrics within the interface.

I also wish we could utilize Front Chat (over Intercom), but it currently doesn't integrate with iOS devices and that's a need for us. Review collected by and hosted on G2.com.