![Catherine O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Catherine O.")
CO

Catherine O.

Small-Business (50 or fewer emp.)

6/5/2020

"Streamline your Customer Support"

4.5/5

What do you like best about Front?

We were able to quickly ramp up our team to roll over to Front. It's a pretty intuitive product for all levels of user - training new employees takes less than an hour.

We've also integrated a ton of tools successfully, so everything runs through Front: Twitter, email, chat, even phones all sync over so we get a clear picture of what is happening with customer interactions.

Front support is stellar - they go above and beyond to solve issues, even if a partner is responsible for fixing an integration. Review collected by and hosted on G2.com.

What do you dislike about Front?

I wish the analytics tool was slightly more dynamic. Right now it gives a solid overview of what's happening, but I'd love to be able to drilldown into specific metrics within the interface.

I also wish we could utilize Front Chat (over Intercom), but it currently doesn't integrate with iOS devices and that's a need for us. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

We've streamlined our customer communications, reducing duplicate work across team members and lowering our first response time to under 4 hours during the work day.

We've also used tags to identify customer trends and inform the direction of our product team. Review collected by and hosted on G2.com.

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 ![Front](https://play.vidyard.com/apnikRdTC5BfkuUqAonKyc.jpg "Front")

Rating Updated (7/20/2020)
Validated ReviewerSource: Organic

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4.7 out of 5 · Verified reviews from real users

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