# Front Reviews
**Vendor:** Front App  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 2,460
## About Front
Front is a modern customer experience (CX) platform designed to help businesses prioritize customer interactions. This solution provides a unified workspace for managing all customer conversations, including individual inboxes and internal collaboration tools. By offering a single pane-of-glass view of customer interactions, Front enhances agent productivity by minimizing the need for app switching, ensuring that responses are not only fast but also accurate and personalized. The platform is particularly beneficial for customer-first organizations that require a streamlined approach to communication. Front is tailored for businesses of all sizes, from startups to established enterprises, enabling them to manage customer inquiries efficiently. Specific use cases include handling customer support tickets, managing sales inquiries, and facilitating team collaboration on customer-related tasks. This versatility makes Front an essential tool for any organization looking to improve its customer engagement strategies. One of the key features of Front is its advanced AI capabilities. Unlike traditional customer service AI solutions that often adopt a mistakes-first approach, Front AI is designed to start intelligently and continuously improve over time. It learns from every customer interaction in real time, allowing businesses to scale their operations safely from day one. This proactive learning capability ensures that agents have access to relevant insights and suggestions, enhancing their ability to provide exceptional service. Additionally, Front stands out due to its user-friendly interface and ease of configuration. Businesses can customize the platform to fit their unique workflows without the need for extensive IT resources or third-party consultants. This level of control over the customer experience empowers organizations to adapt quickly to changing customer needs and preferences, ultimately fostering stronger relationships with their clients. With over 9,000 businesses, including notable names like ClickUp, Uber Freight, and Reed & Mackay, trusting Front for their customer engagement needs, the platform demonstrates its effectiveness in delivering efficiency and actionable insights. Front is committed to providing industry-leading customer service to all users, regardless of team size, ensuring that every organization can maintain a customer-first approach in their operations.



## Front Pros & Cons
**What users like:**

- Users find Front to be **easy to use and implement** , making client support management seamless across different business sizes. (340 reviews)
- Users love the **seamless communication** Front offers, enhancing collaboration through messaging and tagging across departments. (258 reviews)
- Users love the **seamless team collaboration** Front offers, enhancing communication across departments and time zones effectively. (258 reviews)
- Users appreciate the **easy-to-use and organized features** of Front, enhancing teamwork and communication effectively. (230 reviews)
- Users value the **smart commenting feature** of Front, enhancing organization and collaboration while reducing email clutter. (190 reviews)
- Collaboration (166 reviews)
- Helpful (161 reviews)
- Simple (154 reviews)
- Conversations (142 reviews)
- Organization (133 reviews)

**What users dislike:**

- Users find the **calendar and inbox syncing issues** frustrating, impacting their overall experience with Front. (137 reviews)
- Users struggle with **duplicate emails** in Front, causing hassle and complicating email management after time away. (127 reviews)
- Users struggle with **duplicate emails** and poor overview, causing daily merging and management hassles. (107 reviews)
- Users face **email management issues** with duplicates and poor organization, making inbox handling cumbersome and overwhelming. (78 reviews)
- Users face **email communication issues** due to confusing threaded emails and limited mobile app functionalities. (74 reviews)
- Learning Curve (62 reviews)
- Limited Features (56 reviews)
- Search Functionality (55 reviews)
- Not Intuitive (53 reviews)
- Messaging Issues (51 reviews)

## Front Reviews
  ### 1. Great solution for handling external communication internally

**Rating:** 4.0/5.0 stars

**Reviewed by:** Charlie M. | Chief Operations Officer, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 20, 2023

**What do you like best about Front?**

Front is great for quick communication between team members and easily answering all written inquiries across the org from one central platform. They allow for integrations with Dialpad that allow our employees to answer text messages through it as well as a live chat integration so they can speak with visitors as they come to our website. Set up is easy and support is great. It performs well, is easy to use and learn, and is affordable for our organization.

**What do you dislike about Front?**

The biggest issue I've found with Front has been personal inboxes. General inboxes are great but personal don't always function as would be expected (ie issues with accessing individual inboxes and sharing all info with teammates).  This seems to have improved some, but it is still frustrating looking for an email across your organization and needing to go into individual inboxes to locate it depending on where it has ended up.

**What problems is Front solving and how is that benefiting you?**

Front makes it clear which client inquiries have been addressed and, when they haven't, the reasons why they haven't been yet. It makes it easier for our team to answer inquiries together and know who is working on what.

**Official Response from Michael Hughes:**

> Hey Charlie, thanks for the review here! We're delighted that Front is helping speed up communication between team members and assisting with them answering inquiries. In addition, we'd love to know more about where the personal inboxes are not working as expected for you. If you'd like to share more feedback, please don't hesitate to reach out to support@front.com 

As for any aware incentive. We occasionally send an email containing details of the offer currently available. If you did not receive that before posting your reivew, please also let us know. 



  ### 2. Streamlines Customer Support with Ease, But Room for Improvement

**Rating:** 4.0/5.0 stars

**Reviewed by:** Adil S. | Team Lead, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 09, 2026

**What do you like best about Front?**

I use Front to respond efficiently to customer emails and tickets while managing my team of customer service agents. It’s easy to navigate, and the quick, simple filters make a real difference when prioritizing tickets by urgency. With just a glance, I can see my team’s activity and manage their inboxes, which helps me allocate work more effectively.

I especially appreciate how Front removes the confusion that often comes with shared inboxes. Features like routing and assigning emails have a noticeable impact on day-to-day work. Conversations can be automatically directed to the right team or person based on rules, which saves time and helps ensure nothing gets missed. Assigning emails also creates clear ownership, so everyone knows exactly who is responsible for responding, reducing duplicate replies and unnecessary delays.

Rules and macros further streamline repetitive tasks, such as tagging emails or sending standard responses, which makes handling a high volume of emails much more efficient. Overall, Front smooths out the workflow and improves coordination across the team.

**What do you dislike about Front?**

While Front is a very powerful tool overall, there are a few areas where I think it could be improved. One thing I’ve noticed is the AI feature: it’s very helpful, especially for drafting and summarizing emails, but there used to be an option to adjust the tone of responses (for example, making them more formal, casual, or empathetic). I found that control really useful. I’m not entirely sure whether it’s been removed or changed, but having that option clearly available again would definitely enhance the experience.

Another area is automation. Sometimes the automation rules and workflows can be a bit complex to set up at first, and I’ve also run into cases where the AI chatbot says it’s applying rules but doesn’t actually do so.

**What problems is Front solving and how is that benefiting you?**

Front simplifies managing customer emails and tickets, making it easy to navigate and prioritize urgent tasks. It helps organize and assign emails, ensuring clear ownership and preventing missed tasks. Automation of repetitive tasks boosts efficiency and improves team coordination, making workflow smoother.

**Official Response from Otto B:**

> Thanks so much for the super-detailed review, this is super helpful and great feedback.
If you do ever run into any other situations where rules are not being applied as expected, please don't hesitate to let our team know in our Front Portal: https://help.front.com/en/customer-portal

  ### 3. Excellent communication and nice new features 

**Rating:** 4.5/5.0 stars

**Reviewed by:** Adriana A. | Traffic Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 13, 2022

**What do you like best about Front?**

It’s a very user-friendly platform. The AI features to adjust tone, improve grammar, or translate messages are a huge plus, helping us maintain a professional image for customer support.
It also allows us to set up rules so emails and requests are automatically assigned to each team member, significantly reducing the daily manual work we would otherwise have to do. Additionally, it is easy to integrate with our organization’s existing platforms, which makes implementation smooth and efficient.

**What do you dislike about Front?**

Some emails are occasionally delayed and take a bit longer than expected to arrive. We use Front daily so the volume of email is high. On the other hand, using private tags can sometimes be tricky. When an email is archived or snoozed, it may also be archived or snoozed within the tag folder. This can be confusing, especially if someone doesn’t know that they need to drag the email out of the main inbox so it remains visible under the tag without being archived.

**Recommendations to others considering Front:**

The thing you will like the most about the software of Front is that you can organize your workspace the way you want, which helps you visualize and manage from your priorities, stuff to do and even your time. It has so many features that allows you to work and share information smoothly with your teamwork. After starting to use Front because of my work, I decided that wouldn't go back to use the different platforms that I used before because Front allows me to organize everything in the same place: emails, sms, calendar, meetings, contacts, daily reports and to-do lists.  Only when you start using it you know what you were missing out. It's really hard to compile all the benefits you get because I'm sure I haven't discovered all the different great features it has!

**What problems is Front solving and how is that benefiting you?**

Front is helping me prioritize work. Effective and immediate communication, also I can access to almost everyone's emails. It's helpful when I need info from others. I also like that I can organize the sidebar the way I want.

**Official Response from Otto B:**

> Hi Adriana! Thank you so much for taking the time to share your thoughts and feedback on your experience with Front so far! 😁 Glad to hear that you and the team are already reaping the benefits of collaborating with Front! 
We'd be happy to assist further with your notification rules, if you'd like 😊 Please feel free to reach out to support@frontapp.com for further assistance! 

  ### 4. Makes customer service work enjoyable

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amber K. | Enterprise (> 1000 emp.)

**Reviewed Date:** December 12, 2023

**What do you like best about Front?**

Front is the email channel that we use at my place of employment. I'm in sales so we use this app to communicate internally with each other, customer service, production facilities, and for customer support as well. All of our emails stay organized and we can search and filter with ease in order to find what we are looking for. We LOVE the @mention feature in Front and use it frequently.

**What do you dislike about Front?**

I fully understand if it is unable to link to a Microsoft account, but we would love it if Front had the ability to link up with Microsoft Teams for ease of use and collaboration between calendars. 

**What problems is Front solving and how is that benefiting you?**

Using Front is like using outlook and teams all within the same app. Front helps to keep all communications in one place. Instead of having to message on teams, we love to use the @mention feature in Front in order to communicate internally.

**Official Response from Otto B:**

> Hey Amber,

Thank you for taking the time to share this review.

I am glad to hear Front is helping your team keep communication organized across departments, and that search, filters, and mentions make it easy to collaborate and find what you need quickly.

I also appreciate the feedback on Microsoft Teams. We hear how valuable a Teams integration could be for smoother collaboration, especially around calendars. Thanks again for sharing your experience and suggestions.

  ### 5. Simplified Email Management and Efficient Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Mélanie N. | BtB accountant, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 18, 2026

**What do you like best about Front?**

I love that Front is an all-in-one tool, easy to use. I find it very practical to be able to tag colleagues and discuss an email, which allows for quick communication. What I appreciate the most is the feature of easily finding an archived email or the history of exchanges. This feature is much more efficient compared to other email services that only find parts of the searched word. As a professional who often needs archived data, this helps me considerably. Moreover, the initial setup of Front went very well because it was simple and ergonomic.

**What do you dislike about Front?**

sad color, too many shortcuts that send emails by themselves just because we made a typing error on the keyboard

**What problems is Front solving and how is that benefiting you?**

Front makes email management easy, allows tagging colleagues for quick communication, and its powerful search helps me easily find the history of exchanges. It's a smooth inbox where important information is visible at a glance.

**Official Response from Otto B:**

> Hey there,

Thank you so much for taking the time to share your feedback! We're thrilled to hear that you've been happy using Front. 

If there is anything we could have done to make your experience a full 5 stars, we would love to hear it. If you have any additional feedback or if you ever need our assistance, please feel free to reach out to our support team as they will always be happy to assist.

Thanks again

  ### 6. Streamlined Email Management with Powerful AI Features

**Rating:** 4.5/5.0 stars

**Reviewed by:** Adil Aslam S. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 30, 2026

**What do you like best about Front?**

I use Front to manage customer queries via email and chats, and I'm really impressed with how it acts as a hub for our integrated apps, allowing us to work just on Front without needing separate apps. This makes it super convenient, easy, and quick. I feel it's very easy to navigate, and the AI tools make email creation a breeze. I love how the AI integration within the settings helps me locate options and set up rules easily. It's great that the AI integration is right below the email for quick access, eliminating the need to rely on external apps. The detailed summary on the entire email thread saves a lot of time and reduces the average handle time. Also, setting up rules and macros is sometimes tough, but the AI integration provides step-by-step instructions, which is really helpful. Although I wasn't part of the set-up team, the team members quickly adapted to the software.

**What do you dislike about Front?**

At times when we assign an email to another team member it's still subscribed to us, so a lot of unnecessary notifications appear in the subscribed to me tab. I have to then sort the important ones and unsubscribe from the ones that are not important.

**What problems is Front solving and how is that benefiting you?**

I use Front to manage customer queries via email and chats. It acts as a hub for integrated apps, saving me time by reducing the need for multiple apps. The AI tools simplify email creation and help set up rules with step-by-step instructions.

**Official Response from Otto B:**

> Thanks so much for sharing this review! It's awesome to hear that Front's AI tools are making your day-to-day easier, from drafting emails to setting up rules. That's exactly the kind of workflow we're aiming for.

On the subscription notifications after assigning conversations: totally valid feedback. There are a couple of options that can help with this. In your personal Preferences (gear icon > Me > Preferences), you can customize your auto-subscribe and auto-unsubscribe settings to control when conversations appear in your Subscribed section. For example, toggling off "Subscribe on reply" or "Subscribe on comment" can reduce the noise. You can also manually unsubscribe from any conversation through the participants menu at the top. Here's a quick guide: https://help.front.com/en/articles/2198 

Thanks again for being a Front user. We appreciate the feedback!

  ### 7. Streamlines Team Emails

**Rating:** 5.0/5.0 stars

**Reviewed by:** Karen W. | Director of Maintenance and Inspections, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 29, 2026

**What do you like best about Front?**

I like being able to organize our emails and not having to CC a bunch of coworkers if they need to be involved or forward when people respond. It allows us to easily be a part of an email when we want to be and unsubscribe when we are finished. I also appreciate how Front allows us to use a shared inbox, see each other's emails, and collaborate as a team when responding. I also like that we can comment on an email to share insights without having to use a different software. It keeps everything organized and easy, and the ability to set up automations for sorting emails according to our needs is great for our business.

**What do you dislike about Front?**

I would say the Front AI hasn't been very helpful. I think it could be improved to better understand the business's tone and deliver more accurate, authentic-sounding responses.

**What problems is Front solving and how is that benefiting you?**

I use Front to manage a shared inbox, which helps me see all team emails without CCing everyone. It lets us comment for team collaboration, keeps our emails organized, and allows automated sorting for our business needs.

**Official Response from Otto B:**

> Thank you so much for this review and for sharing how Front has helped your team collaborate more effectively! It's great to hear that shared inboxes, internal comments, and automations are making a real difference for your business.

We hear you on the AI side of things. We've actually rolled out some meaningful updates recently, including automatic tone matching that learns from how your team actually writes, along with the ability to connect external knowledge sources (like Notion and Google Docs) so AI-generated replies are more accurate and on-brand. These improvements are ongoing, and your feedback helps us prioritize what to refine next.

If you haven't had a chance to explore the latest AI settings, this article is a good starting point: https://help.front.com/en/articles/2344960; we'd love for you to give it another shot!

  ### 8. LOVE Front!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Stephanie M. | Director of Sales, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 05, 2022

**What do you like best about Front?**

I love that we are able to add several inboxes to Front so we are able to easily jump back and forth between the multiple inboxes when needed to stay on top of everything in a very quick time frame.

**What do you dislike about Front?**

I would like to have more options in the sequences section including being able to add different subject lines and add my signature to emails.

**What problems is Front solving and how is that benefiting you?**

Front has solved the issue of multiple people working on the same tasks in our company with being able to assign emails to one another and also keeping everyone in the loop on communications with having the ability to tag one another and adding notes on what has been done and what is needed to be done. It also has saved time with not having to log out and back on to different email addresses throughout the day.

  ### 9. My front review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Williams  R. | Transport Manager, Transportation/Trucking/Railroad, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 18, 2023

**What do you like best about Front?**

The software is pretty much unbeatable, no bugs, no crashes, justa smooth and simple interface that is user-friendly and allows you to keep up with the rush of the daily work; on top of that, you are now allowed to interact with pluggins that I personally use for my AI helpers which is great, honestly I'm very happy with Front so far.

**What do you dislike about Front?**

They improved the glitches. In the last 2 years, they have had them only 2 times. We recently got an interface upgrade, which is what I was complaining about, and so far it has been working nothing but awesome.

**What problems is Front solving and how is that benefiting you?**

Front helps me to share content with my coworkers, whenever I need help with something I can just tag them and I will be able to get a response in less than 3 minutes, that is what I like the most.

**Official Response from Otto B:**

> Hi Williams, thank you for taking the time to leave this review.

I am really glad to hear Front has been a smooth, reliable experience for you, and that the interface helps you keep up with the pace of day-to-day work. It is also great to hear the improvements and recent interface updates have addressed what you were seeing before.

Thanks as well for calling out how collaboration in Front is helping your team move faster. Making it easy to loop in coworkers and get quick help is exactly what we want to support.

We really appreciate the feedback, and we are glad Front has been working well for you so far.

  ### 10. Streamlined Collaboration, Needs AI Tweaks

**Rating:** 5.0/5.0 stars

**Reviewed by:** Reed P. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 13, 2026

**What do you like best about Front?**

I appreciate how Front makes collaboration on support tasks very easy and visible to the whole team. I like being able to tag other members of my team, which is especially helpful when I'm stuck on a support email and can @ someone who might know the answer to take a look. Assigning a conversation to someone is also a useful feature for our support team, and it has really improved our workflow. When I was set up with Front, I found it easy to comprehend.

**What do you dislike about Front?**

Sometimes the AI responses don't make much sense or are inaccurate. It suggests solutions that we don't support.

**What problems is Front solving and how is that benefiting you?**

Front makes collaboration on support tasks easy and visible to the whole team. I can tag team members when I need help with support emails. The shared inboxes and assigning conversations improve our support team’s workflow.

**Official Response from Otto B:**

> Thank you for sharing your experience! We’re glad to hear that Front is making collaboration easier for your support team, especially with features like tagging teammates and assigning conversations. It’s great to know these tools are helping improve visibility and streamline your workflow.

We also appreciate your feedback on AI responses. Ensuring accuracy and relevance is a key focus for us, and insights like yours help us continue improving the experience.

Thanks again for taking the time to leave a review—we’re happy Front is helping your team work more efficiently together!

  ### 11. Front remains the best!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amber J. | Customer Service Department Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 07, 2022

**What do you like best about Front?**

Nothing new. Front is still one of my favorite programs to use. It's easy to work with and look at. I love it! 

**What do you dislike about Front?**

The only thing I wish is that when I look at my Gmail inbox, the emails that I've archived are still there. The deleted emails are deleted in both places, but I would like the archived to match as well.

**What problems is Front solving and how is that benefiting you?**

Our team had a 3+-month-old backlog of 40,000+ emails. It was embarrassing, and not a good look for the company. We created a team of 6 agents, including one leader, and the backlog was managed in a month. We can now handle about 3,000 emails a week.

**Official Response from Otto B:**

> Hi Amber, thank you for updating your review and for the continued love for Front! It's awesome to hear you and your team tackled a 40,000+ email backlog in just a month. That's seriously impressive.

On the archive sync with Gmail, that's a fair point and something we've heard from other users too. We'll make sure this feedback gets to our product team. In the meantime, we appreciate you sticking with us!

Thanks for being such a great advocate for Front.

  ### 12. Colaborative and easy to understand

**Rating:** 4.5/5.0 stars

**Reviewed by:** Angie P. | Carrier Sales Northeast & Canada, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 06, 2022

**What do you like best about Front?**

I like that everyone has a lot of visibility. Tags, notes and the rules are the parts I find the most useful

**What do you dislike about Front?**

Several things:
1. If someone from a different thing archives an email, then even if you add an email from a team member, they will never get to see the email... We have lost orders from customers because of this kind of human mistakes.
2. Sometimes, when the teams are returning emails to the first person involved, Front is not so good at actually showing it.
3. If someone is out of the office, as it is distributed randomly, the other members are not aware unless they open that partner inbox. (maybe it's because of the rules)

**Recommendations to others considering Front:**

Use the option of send and snooze to follow up on emails and don't forget them

**What problems is Front solving and how is that benefiting you?**

Communication issues we had before

  ### 13. Efficient Email Management with Minor Glitches

**Rating:** 4.5/5.0 stars

**Reviewed by:** Heather N. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about Front?**

I like that Front is easy to use and makes searching through old emails simple. I find the feature to merge emails into one thread very helpful. It really boosts my efficiency and helps me locate things in a timely manner.

**What do you dislike about Front?**

We have issues with the 'reply to' button in certain mailboxes not populating the sender's information, which slows things down. It's only affecting one mailbox, and we have not been able to determine why it does not auto-populate the customer's email address when we reply to their email. So we have to copy and paste their email address each time when sending an email, which impacts performance.

**What problems is Front solving and how is that benefiting you?**

I use Front to keep email threads organized and manage multiple conversations with ease. It's easy to search through old emails, merge them into one thread, and it increases my efficiency by helping locate things promptly.

**Official Response from Otto B:**

> Hi Heather, thanks so much for sharing your experience with Front! It's great to hear that email search and thread merging are helping you stay efficient and organized.

Really sorry to hear about the reply-to issue in that one mailbox. That's definitely not the experience we want you to have. Since it's isolated to a single mailbox, our support team should be able to take a closer look at the configuration and help sort it out. If you haven't already, feel free to reach out to us at support@front.com and we'll dig into it with you.

Thanks again for the feedback, we really appreciate it!

  ### 14. Front Makes Multichannel Support and Team Collaboration Effortless

**Rating:** 5.0/5.0 stars

**Reviewed by:** Víctor Daniel A. | Support Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 09, 2026

**What do you like best about Front?**

Front makes it easy to manage conversations across different channels without losing context. The shared inbox setup works well for team collaboration, and internal comments help keep communication aligned without spamming the client. It’s also pretty intuitive to use once you get used to it, which helps a lot in fast-paced support environments.

**What do you dislike about Front?**

Some workflows can feel a bit limited or rigid, especially when handling more complex cases or high volumes. Search and filtering could be more reliable, and performance can slow down when handling large threads or multiple inboxes. Also, certain features feel a bit hidden or not as flexible as they could be.

**What problems is Front solving and how is that benefiting you?**

It centralizes communication from multiple channels into a single place, which reduces context switching and helps the team stay organized. This improves response times and makes collaboration smoother, especially when multiple people are involved in the same conversation. It also helps maintain visibility over ongoing cases, which is key for support teams.

**Official Response from Otto B:**

> Thanks so much for your feedback! We're constantly striving to be better, so your suggestions are invaluable!

  ### 15. Intuitive and Efficient for Customer Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Julio C. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 09, 2026

**What do you like best about Front?**

I like that the Front is very intuitive and allows me to leave notes and assign cases to my colleagues. It also allows me to see a client's information when they call or send an email, which helps me a lot to perform my job well. The Front is very comprehensive and allows integration with other software, making the work easier for those who work in customer support.

**What do you dislike about Front?**

I think what could be improved in the Front is when I receive calls, somehow the Front could do the closed caption of the call and save it, because often clients speak quickly and it would be nice to have the call recorded in note form for support purposes.

**What problems is Front solving and how is that benefiting you?**

I use Front to organize emails and calls, it allows me to see customer information efficiently and intuitively. I can leave notes and assign cases to colleagues, all of which helps my performance in customer support.

**Official Response from Otto B:**

> Thanks for your review, Julio!

  ### 16. Eliminated lost emails and decreased time for customer responses. -UPDATE - can't live without Front now

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jeff R. | Customer Service Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 10, 2022

**What do you like best about Front?**

Front AI is extremely helpful, allowed us to analyze the content of our inbound requests to help us develop consistent responses for the most common issues.  Also added a text channel which eliminated the need for our customer service team to use their cell phones to send and receive images.  Planning to add social media channels to our inbox soon

**What do you dislike about Front?**

The occasional outage, but communication is excellent and the response is swift.  

**What problems is Front solving and how is that benefiting you?**

We were bouncing emails back and forth to say who was working on what and often a few slipped through the cracks.  We now achieve inbox zero in each of our shared inboxes every day and don't lose any messages.  Utilizing the analytics in Front we noticed that our response times have been getting shorter even as our volume has increased.

**Official Response from Otto B:**

> Hey there,

Thank you so much for taking the time to share your feedback! We're thrilled to hear that you've been happy using Front. 

I am glad to hear Front AI has been helpful for your team and that Front is making it easier to manage inbound work and stay organized. It is also great to hear you are seeing positive improvements in how your team is able to handle volume and respond more efficiently.

Thank you as well for the note about occasional outages. We work hard to minimize disruption, and we appreciate you acknowledging the speed and clarity of our communication when incidents do happen.

Thanks again for sharing your experience, we really value the feedback.

  ### 17. Easy to Learn, Reliable Email Tracking with Great AI and Slack Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Erik Andre v. | client care specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 07, 2026

**What do you like best about Front?**

easy to use, easy to learn, great ai, coordination with team is perfect, really relaible for tracking mails, so far haven´t had issues, slack connectivity i great,

**What do you dislike about Front?**

The front-end experience was generally good, but navigation could be more intuitive and some pages loaded slowly. Improving mobile responsiveness, clearer instructions, and reducing occasional glitches would make the overall experience smoother and more user-friendly.

**What problems is Front solving and how is that benefiting you?**

Front helps centralize communication, which makes it easier to manage emails, collaborate with teammates, and track conversations efficiently. It supports faster response times, helps reduce missed messages, and keeps workflows more organized and productive overall.

**Official Response from Otto B:**

> Thank you for sharing your experience! We’re glad to hear that Front is easy to learn and helping your team stay coordinated, track emails reliably, and collaborate effectively, especially with AI features and Slack integration supporting your workflow.

We also appreciate your thoughtful feedback on navigation, performance, and mobile responsiveness. Insights like these are incredibly helpful as we continue improving the overall experience and making Front even more intuitive.

Thanks again for taking the time to leave a review, we’re happy Front is helping your team stay organized and productive!

  ### 18. Fantastic Collaboration Tool for Efficient Email Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jennifer R. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 03, 2026

**What do you like best about Front?**

I find Front to be a fantastic collaboration tool, especially helpful when new hires are being onboarded. It allows us to collaborate on drafts and correct any mistakes before they go out to a client. I really like the snooze feature, which helps me remember to follow-up and makes my day more efficient. Being able to tag people in an email is great for asking for help or getting another set of eyes on an email. Sharing drafts is useful, so my backup can send them out easily when I'm out of the office. Overall, it just has a lot of really cool features that make it great software to use, and I feel that I couldn't do my job without it.

**What do you dislike about Front?**

Maybe just some of the rules, like making rules for folders. It's not as simple as I've worked with before in Outlook. I haven't really tried making rules too much, but I've had some issues with things going to spam even though I tried to unblock it.

**What problems is Front solving and how is that benefiting you?**

I find Front is a fantastic collaboration tool for onboarding new hires, allowing us to perfect drafts before client delivery. It helps remember follow-ups with snooze features, enables internal chat for notes, and streamlines workflow with email tagging and sharing.

**Official Response from Otto B:**

> Thank you for taking the time to share your feedback Jennifer, we really appreciate it!!

We’re glad to hear that Front has been a strong collaboration tool for your team, especially when it comes to onboarding new hires and refining drafts before they’re sent out. It’s great to know features like snooze, tagging teammates, and draft sharing are helping you stay organized and work more efficiently day to day.

We also appreciate your feedback around rules and spam handling. That’s definitely an area where we’re continuing to improve, and your input helps highlight where things can feel less intuitive compared to other tools. If you ever want a hand setting up rules or troubleshooting spam behaviour, we suggest reaching out to our support team they would be happy to help.



  ### 19. Transforms Team Inboxes into Organized, Collaborative Workspaces

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sanket P. | Software Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 12, 2026

**What do you like best about Front?**

What I like best about Front is how it turns hard inboxes into something organized and calm. Emails don't feel messy anymore, even when many people are replying at the same time. The team collaboration features are very useful. You can see who is replying, leave internal comments, and avoid sending duplicate responses to customers. I also like how fast and clean the interface feels. It doesn't feel heavy, and switching between conversations is smooth, even during busy support hours. From a technical side, front-end integration support is solid. It connects well with CRM's ticketing tools and internal systems, which helps keep customer context in one place. Another strong point is automation rules. Simple rules like auto-assigning, tagging, or routing messages save a lot of manual work.

**What do you dislike about Front?**

The biggest issue for me is pricing. Front can become expensive as the team grows, especially when adding advanced features. Some automation feels limited for very complex workflows. If you want deep logic or multi-step conditions, you may need workarounds or integrations. The reporting is good for daily operations, but advanced analytics sometimes feel basic compared to dedicated support analytics tools. The mobile experience is okay but not as strong as desktop, especially for heavy team collaboration. Another small downside is that onboarding new users can take some time if they are not used to shared inbox workflows.

**What problems is Front solving and how is that benefiting you?**

Front solves the problem of chaotic team communication. When multiple people handle customer emails, messages can easily be missed, duplicated, or answered incorrectly. Front brings structure and visibility to this chaos. One major benefit is clear ownership. every message has an owner so nothing falls through the cracks this improves response time and accountability from a backend and operations perspective, front helps reduce manual coordination Teams don't need to ask, "Who is handling this?" because it's already visible. front also improves internal communication. Instead of long email threads or Slack messages, teammates can discuss directly inside the conversation using internal comments. Another benefit is a better customer experience. Customers get faster and more consistent responses, even when multiple agents are involved. front support scalability. As support volume grows, the same workflows still work without breaking or needing constant manual fixes. It also helps with process standardization. Templates, tags, and rules ensure that responses follow company standards. From a technical point of view, Front reduces the need for a custom inbox or support tooling. This saves development time and long-term maintenance. Another important benefit is visibility for managers. Workload, response times, and team performance are easy to track. Another benefit is fewer internal follow-ups and status checks. Since everyone can see conversation status, teammates don't need to ping each other on Slack or email asking for updates. This saves time and reduces noise. The front also helps with handling edge cases and special customers. You can easily loop in engineers, managers, or salespeople into a single conversation without forwarding emails or losing context. It improves handover between shifts or teams. when one person longs off, the next person can clearly see the conversation history, notes and next steps Nothing feels lost or half done. One more important point is less stress during high-volume days. even when inbox traffic spikes. front keeps things readable and manageable. This makes support work more predictable and less chaotic for the team. front also makes it easy to keep context in one place. Past replies, internal notes, and customer history are visible together, so no one has to search through old emails or other tools to understand the situation. It helps reduce mistakes caused by miscommunication. Since everyone sees the same thread and it is updated in real time, there is less chance of giving wrong or conflicting information to customers. Another helpful thing is better focus for the team. Instead of jumping between inboxes, chats, and tools, most communication happens in one place. This keeps the team more organized and productive throughout the day.

**Official Response from Otto B:**

> Hi Sanket, 

Thank you so much for taking the time to share your detailed review we really appreciate it.

We’re glad to hear that Front has helped bring clarity and calm to your team’s inbox, especially around collaboration, ownership, and avoiding duplicate responses. It’s great to know that our interface, integrations, and automation rules are supporting your workflows and helping your team scale while maintaining a strong customer experience.

We also appreciate your candid feedback around pricing, advanced automation needs, reporting depth, mobile experience, and onboarding. These are areas we’re actively listening to and continuing to improve, and feedback like yours plays an important role in shaping our roadmap.

  ### 20. Internal Email Linking Makes Team Communication Easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joanne T. | Customer Account Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** May 05, 2026

**What do you like best about Front?**

Internal communication and linking emails is very useful within our organization.

**What do you dislike about Front?**

It is much different than other email programs and if not careful it is easy to misplace an email and not be able to find it. There are certain cases where we have to change the email box for visibility for the other team but have to be very careful in doing so.

**What problems is Front solving and how is that benefiting you?**

It is nice to snooze and archive when waiting for other teams or customers to follow up it is nice to keep visibility on them but not clutter the box.

**Official Response from Otto B:**

> Thanks so much for taking the time to share your experience! It's great to hear that internal commenting and email linking are making collaboration easier for your team.

We hear you on the learning curve. Front works a bit differently from traditional email clients, and we know that adjusting to a new workflow takes some getting-go. If you ever need a hand finding a specific conversation, our search and filters are pretty powerful once you get the hang of them. Our Help Center has some solid guides on that: https://help.front.com 

On the inbox visibility piece, we're always looking at ways to make cross-team collaboration smoother without adding risk. Your feedback here is really valuable and we'll make sure it gets to the right folks internally.

Really glad snooze and archive are working well for you. Those are some of our favorite features too. 😊

  ### 21. Versatile and Reliable for Every Use Case

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rohaan Ul Haq B. | Product Experience Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 16, 2026

**What do you like best about Front?**

What’s great about Front is how it takes the versatility of a regular email inbox and supercharges it. Instead of jumping between different apps for email, and live chat, everything flows into one place.

**What do you dislike about Front?**

While Front is powerful, its biggest downside is the steep learning curve. Because it tries to be an all-in-one command center, the interface can feel cluttered and overwhelming for new users.

**What problems is Front solving and how is that benefiting you?**

The biggest benefit is mental clarity. Because you aren't hunting for information across different apps, you can stay in "deep work" mode longer. It turns a chaotic workday into a streamlined process where you can handle a customer inquiry, check their order history, and update your team, all without ever leaving the screen.

  ### 22. Fantastic tool for team collaboration!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Stephanie C S. | Customer Success Manager - Onboarding, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 29, 2023

**What do you like best about Front?**

I shared feedback with Front on adding in @mentioning in line on emails. They followed up to let me know it was on the roadmap and followed up again to let me know the functionality had gone live! Amazing customer service! 

**What do you dislike about Front?**

No, everything works great! Keep it up! 

**What problems is Front solving and how is that benefiting you?**

Before using Front collaborating with team members on client projects was cumbersome. I either had to create a new email thread to discuss the project with peers behind the scenes or communicate with them on a completely different tool like Teams or Slack. Front helps me stay organized by allowing me to keep conversations about clients in a single tool. 

Also the snooze feature is amazing - it helps ensure that a client never slips through the cracks.

**Official Response from Otto B:**

> We're glad to hear that Front's @mention feature and shared templates are streamlining your client communications and collaboration efforts! It's great to know these tools are saving you time and helping maintain consistency in your client interactions. Thank you for making Front your go-to tool for managing client relations!

  ### 23. IT Help Desk & Front

**Rating:** 5.0/5.0 stars

**Reviewed by:** Robert H. | Technical Support Tech, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 10, 2023

**What do you like best about Front?**

Well an update took away the discussions quick link in the layout. After sending over feedback along with other users it seemed. They made the change to put it back. Huge help for our IT desk to have that quick link for communication internally. 

**What do you dislike about Front?**

Appreciate you listening to customer feed back and taking action. Possibly better documentation. When you upload a word document. It won't put the text in there. You have to download the whole thing again. 
Thank you, 

**What problems is Front solving and how is that benefiting you?**

We use it as our help desk, and it really does do a great job at it. The ability to discuss issues within the emails themselves is great for our internal collabiration. We set up SMS texting, and that is really useful too.

**Official Response from Otto B:**

> Hi Robert! Thank you so much for taking the time to share this feedback 😁 We're thrilled to hear your enjoying using Front, and we'll pass on the request for more illustrations 😉

  ### 24. Revolutionized Our Communication and Collaboration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kailee C. | CSR, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 18, 2026

**What do you like best about Front?**

I use Front for customer communication and internal communication with shared inboxes. It makes tracking customer communications easy with changeable subject lines, tags, and interdepartmental communications within a thread. The platform organizes our call system via integrations and is the most intelligent and high-tech communication platform I've come across. I like the collaboration opportunities it creates by allowing conversation linking and tagging of coworkers in different threads. The linking feature helps streamline multiple threads about the same site or job, which ensures documentation and ease of access. Tagging peers allows for visibility and collaboration without interrupting the customer, making the process more efficient. Setting up Front was very straightforward, and I had it ready within my first two days at the company. I've recommended it to multiple prior colleagues in management and leadership roles at other companies.

**What do you dislike about Front?**

I would love more default time options on the snooze feature. If I'm working quickly through my inbox it can save even a few seconds if I specifically had snooze times tailored to me already in my default options. Basically, if I could go into settings and instead select my regular follow up times to preset as the defaults for my snooze it would be super beneficial because then I don't have to go into 'Day & Time' to hand select it. If Dialpad's integration also offered the transcript in addition to the summary that would be great! I utilize this with AI to create my follow up email after a call.

**What problems is Front solving and how is that benefiting you?**

I use Front to track customer communications and organize interdepartmental threads, simplifying collaboration. The conversation linking and tagging features help maintain clarity and avoid miscommunication, ensuring integrated and seamless team collaboration.

**Official Response from Otto B:**

> Thank you for the thoughtful review and for recommending Front to others. We’re glad shared inboxes, conversation linking, and @mentions are helping your team stay aligned and keep customer context in one place. We also appreciate the feedback on snooze preset times, and we can see how customizable defaults would make moving through the inbox even faster. On the Dialpad side, thanks for the suggestion around including call transcripts as well as summaries; we’ll share this with the team as we continue improving our integrations.

  ### 25. Efficient Customer Communication and Organization

**Rating:** 5.0/5.0 stars

**Reviewed by:** Diego A. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 09, 2026

**What do you like best about Front?**

I use Front to work with customer care, and it efficiently manages communication between the company and customers. I like the way Front can create different folders, the ability to leave notes, and keep everything organized. Organization is key when dealing with multiple customers, and Front adds value because it's simple to move a customer's request to a different folder during the time we need to collect more information before resolving their issue. The initial setup was very easy, and I would rate my likelihood to recommend Front to a friend or colleague as a 10.

**What do you dislike about Front?**

The merge function could be better. Sometimes after merging the email is assigned to a different agent.

**What problems is Front solving and how is that benefiting you?**

I use Front to manage communication efficiently between my company and customers, keeping everything organized with folders and notes, which helps when handling multiple requests.

**Official Response from Otto B:**

> Thanks so much for the thoughtful review. It's great to hear Front is helping your team stay organized and manage customer communication efficiently with folders and internal notes. We also appreciate the feedback on merging, and we’ll ensure we provide your feedback to our teams because it helps us understand how to move forward with upcoming improvements.

  ### 26. Front is a key app for our bussiness

**Rating:** 5.0/5.0 stars

**Reviewed by:** Juan V. | Operations Team Leader, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 10, 2024

**What do you like best about Front?**

I like that the way it display emails helps to keep track of everything, since it was implemented, our team is happy and is more productive, the customer support is easier and it helps to use it frecuently since it is easy to integrate. The way I can integrate the inboxes to keep my emails organized.

**What do you dislike about Front?**

I think is really good, maybe a way of tracking the email will be good to implement

**What problems is Front solving and how is that benefiting you?**

The organization needs to have all users checking the same emails and it helps to do that

**Official Response from Otto B:**

> Thank you for the feedback! We really appreciate it. If you have additional suggestions you'd like to share with us, please submit requests for them here: https://front.ideas.aha.io/ideas/new.

  ### 27. Best tool ever once you get use to it

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bryan Z. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 20, 2023

**What do you like best about Front?**

The recent change on how to search is better and more accurate, great improvement.
I have been playing with the AI as well and so far it is making my life easier! 

**What do you dislike about Front?**

Lately the team is facing a lot of problems when sending emails either it is bounced email or undelivered email, the problem is resolved quickly by from team, but still an issue.


**What problems is Front solving and how is that benefiting you?**

The whole team shares their inboxes so if one misses the day, it is easy to track and catch up with the emails assigned to that person.

We created a list for every customer, so it saves a lot of time when sending an email, because you don't have to add email by email.

**Official Response from Otto B:**

> Hi Bryan! Thank you so much for taking the time to leave us a review! We're happy to hear that Front can help save time for you and your team. 
If you're having search issues, I recommend contacting us at support@frontapp.com so we can look into this for you! Thanks again, Bryan!

  ### 28. Smart, Structured, and Built for Efficiency

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 28, 2022

**What do you like best about Front?**

Front stands out for how well it organizes its features, making everything easy to navigate and use. It improves communication both within teams and with clients, and offers a wide range of tools without feeling complicated.

**What do you dislike about Front?**

So far, there isn’t much that stands out as needing improvement. The platform already offers a wide range of features that can be applied across different types of businesses. If anything, enhancing inbox categorization could make it even more efficient. Overall, it’s an excellent communication tool.

**What problems is Front solving and how is that benefiting you?**

Front solves communication issues between staff members by allowing the option of discussions. Like text messaging but more professional, colleagues can quickly message one another. It's also beneficial to tag others or share someone in an email thread so they can see exactly what is going on. So far it's one of the best communication tools the firm has worked with!

**Official Response from Otto B:**

> Thank you for your review! 🙌 We're thrilled to hear that the team has been enjoying the collaboration and organisation features, and really appreciate you taking the time to share your feedback and experience with Front! 😊

  ### 29. Effortless Team Collaboration with a Unified Inbox

**Rating:** 4.0/5.0 stars

**Reviewed by:** Juan C. | Carrier Sales, Logistics and Supply Chain, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 21, 2025

**What do you like best about Front?**

What I like best about Front is that it keeps all communications in one shared inbox, which makes it much easier to stay organized and work as a team. I have access to any updates/changes made by any of my teammates and the exact time and date when they are performed. Another thing I like from front is the snooze option, it is really helpful to remind me any ticket I had pending but without having it in my inbox

**What do you dislike about Front?**

One aspect I find challenging about Front is that it can become overwhelming, particularly when there is a large influx of messages and notifications. It takes some time to become familiar with certain features, and I’ve noticed that some of the more advanced options are only accessible through higher-tier plans. At times, the interface appears cluttered, and setting up rules or automations often involves a bit of trial and error.

**What problems is Front solving and how is that benefiting you?**

Front addresses the challenge of scattered and difficult-to-manage communications by consolidating all team messages, be it email, chat, SMS, or shared inboxes, into a single platform. This integration makes it much simpler for teams to collaborate effectively.

**Official Response from Otto B:**

> We really appreciate you taking the time to share such detailed feedback, Juan! 😊 It's great to hear that Front's unified inbox is helping your team stay organised and collaborate more effectively.

Thank you also for sharing your experience on the learning curve and rule setup in Front 🙏 If you ever get stuck or just need a hand refining a rule, our Support team is here to help! You can reach us at support@frontapp.com 👍 

  ### 30. Excellent Team Collaboration with Clear Visibility into Assigned Email Threads

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 05, 2026

**What do you like best about Front?**

Team collaboration is a big plus, especially the ability to hide email chains that are assigned to another team member while still having the visibility to look up and review those same email communications when needed.

I also appreciate being able to mention a team member in internal comments. It helps cut down on the overall number of emails by reducing forwarding and eliminating the need to reply just to Cc someone on my team. Those comments are also useful for leaving a note to my future self so I can quickly pick up where I left off.

**What do you dislike about Front?**

The AI response assistant still has a long way to go. The suggested responses often use the wrong persona, misidentify assigned action items, and in many cases have me replying to myself to answer a question I asked a client or colleague.

I also wish the open emails bar would show who sent the most recent message, rather than repeatedly bolding every name starting with the person who originally initiated the email chain.

**What problems is Front solving and how is that benefiting you?**

This solves the problem of colleagues not knowing which of my team members to contact. They can simply email one address for any requests related to my department, and someone on my team takes ownership and manages the email thread from there. It also makes backup and coverage much easier when a team member is out of the office, since requests still come into the same place and can be picked up by someone else.

**Official Response from Otto B:**

> Thank you for sharing such detailed feedback! We’re glad to hear that Front’s collaboration features, like assignments, internal comments, and shared visibility—are helping your team stay aligned while reducing unnecessary forwarding and duplicate communication. It’s great to know this setup makes ownership clear and ensures smooth coverage when teammates are out.

We also truly appreciate your candid feedback on the AI response assistant and the open emails bar. Improving AI accuracy, tone alignment, and action recognition is a big focus for us, and insights like yours are incredibly valuable. 

Thanks again for taking the time to leave such thoughtful input, we’re glad Front is helping your team stay organized and responsive!

  ### 31. Effortless Email Management with Room for Improvement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Titus  Z. | Bookkeeper, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 07, 2026

**What do you like best about Front?**

I like the interface of Front. It's much better than the normal platforms we use to send emails. I also like the templates. That's also one thing that I like. It's very simple and easy to use.

**What do you dislike about Front?**

I think the rule setting could be improved, especially with shared inboxes. Sometimes messages that should come directly to my inbox don't, and I end up missing them. The notification doesn't always come through, which can be surprising if a client says I haven't responded.

**What problems is Front solving and how is that benefiting you?**

I use Front to solve scheduling problems by integrating everything, including calendars and templates, making email communication easier. It also allows access to shared inboxes, ensuring I can get necessary information even when team members are absent.

**Official Response from Otto B:**

> Thank you for sharing your experience! We’re glad to hear that Front’s interface and templates are making email management simpler and more efficient for you. It’s great to know that shared inbox access and integrations are helping your team stay connected and keep workflows moving smoothly.

We also appreciate your feedback on rules and notifications. We understand how important it is to ensure the right messages reach you at the right time, and your input helps us continue improving reliability and control in these areas. Feel free to reach out to our Support Team on this to see what we can do here.

Thanks again for taking the time to leave a review, we’re happy Front is helping streamline your communication and scheduling!

  ### 32. A great way to view many inboxes & categories of emails in an organized manner with proper security measures.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 19, 2023

**What do you like best about Front?**

I appreciate the ease of use when reporting any phishing emails or emails that look like a scam. This is so crucial for any users that receive 100s of emails per day and if one looks suspicious, then that ease of use to report it is needed and I am glad Front makes this a priority on the dashboard.

**What do you dislike about Front?**

The latest update did have me confused on where to locate diffferent items that I usually see on a daily basis. It would have been nice to receive an update of an infographic to show the old layouts compared to the new layouts. I also find it very hard to easily set emails to starred emails. I feel like there are many hoops to jump through just to get that to happen. The mobile calendar is still something that needs improvement since meetings that are created recently do not update on the mobile calendar like it does on the desktop application. 

**What problems is Front solving and how is that benefiting you?**

I don't know if this feature is available in other mailbox products, but I enjoy the solution of having a conversation with other team members within the platform before an email needs to be sent off. This is a great way for us to know about any status updates for clients & to easily plan out a course of action "on paper".

**Official Response from Otto B:**

> Thank you for sharing such thoughtful feedback! We’re glad to hear that Front makes it easy to flag suspicious or phishing emails, security and clarity are incredibly important, especially when managing high volumes of messages each day. It’s great to know that our built-in collaboration tools are also helping your team align internally before responding to clients.

We appreciate your honest input about the recent update, starred emails, and the mobile calendar experience. Adjusting to layout changes can be challenging, and your suggestion about providing clearer comparison guidance is valuable.

Thanks again for taking the time to leave such detailed feedback, we’re glad Front is helping your team stay organized, secure, and aligned.

  ### 33. Makes managing a shared inbox actually easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 28, 2023

**What do you like best about Front?**

The absolute best part for me is the smart commenting feature. I use it constantly. It’s so much better than having these massive, messy email threads with my coworkers just to ask a quick question. You just @ mention them right in the email and solve it there. Also, the assign function is a lifesaver, it stops us from accidentally replying to the same customer twice. The tags and archiving also keep things way more organized than a regular Outlook or Gmail inbox.

**What do you dislike about Front?**

Honestly, the only thing that bugs me is the calendar. Every now and then it feels a bit clunky or just doesn't sync up perfectly when I'm trying to schedule stuff. Its not a dealbreaker or anything, and everything else works great, but the calendar could definitely use a bit more work to make it smoother.

**What problems is Front solving and how is that benefiting you?**

Front resolves the challenge of tracking lengthy email threads involving multiple participants. Instead of exchanging endless emails it enables issue resolution within the comment field, resulting in more efficient collaboration for me. It also simplifies the management of shared inboxes enhancing overall productivity. Thanks Front Team!

**Official Response from Otto B:**

> Hey there, thanks for taking the time to share your feedback.

I am glad to hear smart comments, @mentions, and assignments are making collaboration easier for your team and helping prevent duplicate replies. It is also great to hear tags and archiving are helping you stay organized in shared inboxes.

Thank you as well for the feedback on the calendar experience. Even if it is not a dealbreaker, we understand how important reliable syncing and smoother scheduling are, and we are continuing to improve this area.

Thanks again for sharing your experience — we really appreciate it.

  ### 34. Productivity Power-User

**Rating:** 5.0/5.0 stars

**Reviewed by:** Stephany A. | Concierge Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 30, 2026

**What do you like best about Front?**

The internal commenting is a lifesaver. Being able to @mention a teammate directly on an email thread instead of forwarding things back and forth in Slack has made our workflow so much faster. The shared drafts also help us stay aligned on tricky client replies.

**What do you dislike about Front?**

I wish the mobile app was a bit snappier; it sometimes struggles with very long threads compared to the desktop version.

**What problems is Front solving and how is that benefiting you?**

It eliminates "inbox collision" where two people accidentally reply to the same customer. It gives us a single source of truth for all client comms, which helps our response times stay low.

**Official Response from Otto B:**

> Hi Stephany, 

Thank you so much for taking the time to share this review!

We’re glad to hear that features like internal comments, @mentions, and shared drafts are helping your team work more efficiently and stay aligned.

It’s great to know Front is helping you avoid inbox collisions and keep all client communication in one place.

We also appreciate your feedback on the mobile app performance this is really helpful as we continue to improve the experience.

Thanks again for being part of the Front community!

  ### 35. Front offers fresh, instinctive & easy to use interface.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 03, 2024

**What do you like best about Front?**

I love how Front is Omnichannel, you can manage multiple message/discussion app alongside the emails in a single interface, with the advanced automation 7 workflow rules. It is easier now for the managers/leaders to track SLA's & smart routing for particular emails with keywords.
Using the helpdesk level of data, it is easier for to measure teammates KPI's, response time & CSAT scores. which provides me enough tools & saves crucial time to address the challenges/roadblocks the team is facing.

**What do you dislike about Front?**

while Front is a powerhouse for collaboration, it isn't perfect (Well nothings 100% perfect tho.). The little hurdles I face are, SYNC Friction between Outlook & Front. if we archive or read an email via Front the response doesn't often talk back to Outlook, sometimes I noticed delay of seconds - minutes in emails reaching Front when Outlook has already received the email. The Search tool is bit chaos currently, its harder to search with in discussions & it lacks advanced search capabilities.

**What problems is Front solving and how is that benefiting you?**

Front makes it easier by providing customisable automations & groups/channels to divert our various day-day activites & tickets we receive. 
This benefits us to split & categorise the work which can be monitored & worked on accordingly.

Front Support team is on next level especially CAT & HALEY they never turned us down providing quick and exceptional support throughout the desperate times we needed.

**Official Response from Otto B:**

> Thank you so much for this feedback! We'd love to help you fix your workflows so that you can accomplish more of your personal tasks in Front. Could you send us an email - support@front.com - with more information?

As for our Knowledge Base, we have been making  a lot of improvements over the past few months, and there are more on the horizon. Please check out our new articles here: https://help.front.com/en/categories/250-knowledge-base. If you have any additional features you'd like to see, please submit them here: https://community.front.com/ideas

  ### 36. A good, balanced, team-building tool -but expensive for small businesses or medium-sized corporations

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 22, 2022

**What do you like best about Front?**

The way we can share inboxes with the team and work on items, tasks, and messages in a seamless, well-integrated manner. Also, templates are great time-saving elements that make some repetitive communication tasks a breeze. The client-centric approach it offers for some projects and companies. 

**What do you dislike about Front?**

Pricing - we understand that development costs money, but Front became expensive vs. the features they're adding, at least for small businesses and medium-sized corporations. 

**Recommendations to others considering Front:**

If Office/Outlook it's not your cup of tea, and/or you need some advanced team-based communication options, give Front a look, you'll not regret it.

**What problems is Front solving and how is that benefiting you?**

Solving the problem of having a streamlined chain of communication in terms of e-mail and collaborative work. Definitely, it has been a time-saver in regards of work planning (using private comments for any e-mail chain), templates for continuous and repetitive communication tasks, and an excellent and robust alternative to ecosystems like Office/Outlook. It also integrates perfectly with some of our workflows and has solved some gaps and loopholes when keeping both the client and team properly in the loop.

**Official Response from Patrick V:**

> Hi there, thanks for leaving your review and letting us know how Front has helped with some of your team's workflows! If you ever encounter an issue that our Support team can assist with, please feel free to let them know here: https://help.front.com/en/contact-us 

  ### 37. Simple, Easy to Use, and Improves Response Times

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ryan K. | Marketing Consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Front?**

It's just so simple. Everything is easy to use and all or users are finding it helps them improve response times.

**What do you dislike about Front?**

The base plan only supports up to 10 users. We don't need a lot of the AI features but we would need more than 10 users in the future, there is a significant increase in costs with this.

**What problems is Front solving and how is that benefiting you?**

Front has helped us improve response times for customers and has helped us improve monitoring of our shared inboxes.

**Official Response from Otto B:**

> We're glad to hear that Front has been simple and easy to use for you and has improved your response times! We understand your concern about the user limit in the base plan, and we appreciate your feedback on this. We are constantly working to improve our offerings, and we will take your comments into consideration for future updates!

  ### 38. Easy Colleague Tagging and Conversation Merging

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jack D. | Internal Sales Executive, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 23, 2026

**What do you like best about Front?**

I like being able to tag colleagues in conversation chains.
I like that I can merge conversations.

**What do you dislike about Front?**

Sometimes, when I’m CC’d on an email thread, I end up receiving messages in a separate chain. This can be confusing and can make my inbox feel messy.

No way to automatically log conversations on from on my CRM.

**What problems is Front solving and how is that benefiting you?**

It keeps my inbox clean and organsised. We are able to complete the majority of our business on Front minus a few small things. We can share threads with out team who are all based across the globe.

**Official Response from Otto B:**

> Thank you for sharing your experience! We’re glad to hear that features like tagging teammates and merging conversations are helping you stay organized and collaborate effectively across your global team. It’s great to know Front is supporting most of your day-to-day work and keeping your inbox clean.
We understand how important it is to keep conversations unified and workflows connected, and your input helps us continue improving these areas.

Thanks again for taking the time to leave a review,we’re happy Front is helping your team stay aligned and productive!

  ### 39. Great for Team Organization but Needs Stability Improvements

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jaja L. | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 19, 2026

**What do you like best about Front?**

I like Front's search capabilities, which make it very easy to look up emails, quotes, and trips with limited information. With a team of 25+, where we often pass work off to each other, being able to search and research what has already been done is very valuable. The initial setup was pretty easy, and that was appreciated. I also value how it keeps me organized with my team.

**What do you dislike about Front?**

It crashes too often. Sometimes says too many attachments to send an email. I have to often start a fresh email or close out of a window and reopen it for me to send.

**What problems is Front solving and how is that benefiting you?**

Front keeps me organized with my team of 25+. The search capabilities make it easy to look up emails and past tasks, which is invaluable for managing shared workloads.

**Official Response from Otto B:**

> Hey there! Annie from the Support Team here. We really appreciate you sharing your feedback relating to how Front has helped you and your organization out. 

Relating to the attachment limit, Front has a maximum attachment limit of 100 files per email. If you are seeing this error and your message does not contain 100 files, they might be included in the previous message content in your draft. In this case we recommend removing the previous message content by clicking the three-dot menu below your signature, then the X icon, to delete the quoted text. This usually does the trick and allows you to remain within the same thread without having to start a new conversation. 

We hope you have a lovely day!

  ### 40. Effortless Email and Team Communication Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jonathan F.

**Reviewed Date:** February 06, 2026

**What do you like best about Front?**

I really like using Front for its modern software solution that makes keeping a clean inbox easy. The simple and integrated calendar is nice, and I appreciate the ability to create rules and automation. I enjoy how it manages external client conversations and keeps internal communications clean. It's helpful to be able to leave a note, comment, or tag on an email without interrupting an external email thread. Plus, being able to assign emails is a big plus. I love that it integrates with our Slack and Asana, and I really can't imagine going back to emails without Front.

**What do you dislike about Front?**

Some of our staff has a hard time learning the system quickly. I'm not sure if Front offers training or guided support, but that may be helpful to our firm! It might be helpful to have a training certification for new users to get comfortable with the system. Additionally, live office hours for specific issues and/or questions could be helpful.

**What problems is Front solving and how is that benefiting you?**

I use Front to mix internal and external communications seamlessly, leaving notes without disrupting email threads. It helps manage client conversations while keeping internal chats clean, and shared accounts enable easy email assignment.

**Official Response from Otto B:**

> Thank you so much for this wonderful feedback! We really appreciate you taking the time to share what's working well for you.

It's great to hear that Front has made such a positive impact on your workflow. We love that features like comments, notes, and assignments are helping your team collaborate more effectively, and that the Slack and Asana integrations are adding value.

I'm happy to let you know that Front offers several training and support resources that can help:

- Front Office Hours: https://community.front.com/events?tab=upcoming
- Front Academy: https://academy.front.com/app
- Help Center: https://help.front.com/en
- Support team: By selecting the "Contact us" at the top of the help center page.

We're committed to helping your team succeed with Front, and these resources are designed to make onboarding as smooth as possible. Please don't hesitate to reach out if you'd like help pointing your team in the right direction!

  ### 41. Very positive experience with Front Implementation

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 30, 2025

**What do you like best about Front?**

AI capabilities, historical trails, tasks

**What do you dislike about Front?**

No functionality yet on internal chat. AI Tagging/Topics still on early stages and with some bugs. translating, summarising work pretty well.

**What problems is Front solving and how is that benefiting you?**

Def. helping us centralize and structure communication that would otherwise be scattered across email threads, chats, and disconnected systems. In our industry, where timing, coordination, and responsiveness are critical, having a shared inbox with clear accountability and visibility has been a game-changer. It’s reduced missed messages, sped up our internal workflows, and improved how we handle high-stakes conversations with customers. For me personally, it’s meant I can trust our inboxes & subsequent analytics to reflect what’s really happening operationally, making it easier to prioritize, automate routine tasks, and scale the team without losing consistency.

**Official Response from Otto B:**

> Hi there. Thank you so much for taking the time to share this review!

We’re happy to hear that Front has helped boost collaboration, accountability, and transparency across your teams, especially in such a fast-paced and high-stakes environment. It’s great to know that the shared inbox and communication workflows are making an impact in your day-to-day work and helping your team stay aligned and responsive.

We also appreciate your honest feedback around areas for improvement. 

Thanks again for being a part of the Front community! 

  ### 42. So far, so good

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jorge C. | Psichologyst, Human Resources, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 21, 2023

**What do you like best about Front?**

I have been using Front for the last months, no disappointment yet, tagging someone on a conversation is very helpful, I believe this app is heading on the correct direction

**What do you dislike about Front?**

Haven´t found any issue yet. Someone explained to me how to increase the time if I want to undo a recent email. This has been very helpful.

**What problems is Front solving and how is that benefiting you?**

The comunication with my co-workers has been great, fast, I like the fack i can search in all inboxes  within mi organization. Like i said before, this app so is useful.

**Official Response from Otto B:**

> Hi Jorge, thanks for sharing your thoughts here. Nice to hear the tagging and merging help you! I see you want to also extend the undo send. That can be set up to a minute. We have more detail about how to change that in your settings here https://help.front.com/en/articles/2035 

If any other questions come up, please feel more than welcome to reach out to our support@front.com. We'd be more than happy to assist further. 

  ### 43. AI Makes Email Writing Effortless, But Needs Better Zoom Options

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cari . | Customer Service Rep, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 23, 2025

**What do you like best about Front?**

I find the AI very helpful for composing emails, allowing me to sound more professional, friendly, or empathetic. Assistance in this area is always welcome for me. You make the process so simple. I also appreciate the ability to set my out-of-office notifications well in advance, allowing me to focus on my responsibilities without further concern.

**What do you dislike about Front?**

My eyesight isn't what it used to be, and I find myself wishing it were easier to zoom in on things. I know there's an option at the top left of the screen after pressing ALT, but I don't find it very user friendly. Another feature I would like is the ability to change the importance level of an outgoing email. I also wish we could snooze a calendar reminder. That isn't an option

**What problems is Front solving and how is that benefiting you?**

Front keeps me organized and focused throughout my workday. The feature that displays the two-hour window, along with the countdown to my goal time, is especially helpful. It allows me to better prioritize my emails and orders, making it easier to manage my tasks efficiently.

**Official Response from Otto B:**

> Thank you for sharing your experience! We're thrilled to hear that Front’s AI tools are helping you write more polished, professional emails and that features like advanced out-of-office scheduling make your day-to-day workflow smoother and more focused.

We also appreciate your thoughtful feedback about zoom accessibility, message importance, and snoozing calendar reminders. These are great suggestions, and we’ll share them with our product team as we continue to enhance usability and accessibility for all users.

Thanks again for taking the time to leave such a detailed review we’re glad Front helps you stay organized and in control throughout your workday!

  ### 44. its a easy to use software and i am delighted to use front for my official needs

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aman D. | Document Specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** April 22, 2022

**What do you like best about Front?**

Its easy to generate tickets using FRONT, when i was in Applyboard I used it a lot and it helped me in resolving the queries in record time 

**What do you dislike about Front?**

As of now Front is going on the right path. And since i was a daily user , i can say , go on

**Recommendations to others considering Front:**

it is a software where you can find all emails in one place and makes it easy to access and makes the chat reply much simpler

**What problems is Front solving and how is that benefiting you?**

mails of refunds and customer requirements

**Official Response from Otto B:**

> Thank you for your review! We’re so happy to hear Front has helped you generate tickets easily and resolve queries quickly, especially as a daily user.

We also really appreciate your recommendation to others and love hearing that having all emails in one place makes replies and collaboration simpler. Thanks again for your support!

  ### 45. Effortless Client Management with a Few Glitches

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tharsnath J. | Mortgage Advisor, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 20, 2026

**What do you like best about Front?**

I like the tags, labels, and folders in Front and being able to color coordinate them. It makes it easy to tag and drag and drop my files. I also enjoy Front quite a bit after the transition, which was a very good one, just took a little time to understand.

**What do you dislike about Front?**

Sometimes the files don't drag into the folders correctly, and when I respond to an email, it just disappears into archive mode. I'd like to have it where it doesn't.

**What problems is Front solving and how is that benefiting you?**

Front helps me organize my clients as it allows me to manage who I deal with accordingly.

**Official Response from Otto B:**

> Hey Tharsnath, thank you so much for taking the time to share your experience! Really glad to hear that tags, labels, and color coordination are making your workflow smoother. That's exactly the kind of organization we want to help teams build.

We also appreciate you calling out the transition experience. It's great to know it went well overall, even if it took a little adjusting at first.

If there are any of those "few glitches" you'd like us to take a closer look at, feel free to reach out to our support team anytime at support@front.com. We'd love to help sort those out.

Thanks again for the review!

  ### 46. Communications Hub, Easy and Adaptable

**Rating:** 5.0/5.0 stars

**Reviewed by:** Leticia d.

**Reviewed Date:** December 31, 2025

**What do you like best about Front?**

I like to use Front as a unifying tool for systems, which allows me to integrate Slack, WhatsApp, email, phone, calendar, and internal system into a single interface. This makes my work more organized and communication more direct, besides saving time. The ease of having everything in one interface significantly improves organization. I also appreciate the possibility of continuing to adapt the system as needs arise. The interface is lightweight and easy to use, without complications in the basics.

**What do you dislike about Front?**

The Front sometimes crashes with the Slack system, where it disconnects on its own. I receive messages from Slack, but occasionally it disconnects from my login and doesn't allow me to send messages through Front.

**What problems is Front solving and how is that benefiting you?**

I use Front to integrate Slack, WhatsApp, email, and more into a single interface, which organizes my work and saves time. I can still adapt the system as needed.

**Official Response from Otto B:**

> Hi Leticia, thank you for the kind words. We're so glad Front is helping you stay organized and save time! If you continue to experience the issues with the Slack integration, please reach out to our support team and we'll be happy to help.

  ### 47. All-in-One Email Solution with Customizable, User-Friendly Interface

**Rating:** 5.0/5.0 stars

**Reviewed by:** Oswaldo L. | Motion Picture Editor, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 12, 2025

**What do you like best about Front?**

Being able to have multiple streams of email communication in one place and being able to  internally comment on emails without having to forward to other teams members. It is a very clean and easy to use platform. Coming from Apple Mail & Gmail it allowed me to customize my inbox using tags and rules the best way that works for me.

**What do you dislike about Front?**

Although most of the macOS app has a dark mode, when accessing "settings", it defaults to the light mode and there's no way to change it. 
I wish the dark mode experience was consistent throughout all pages of the app including the aforementioned "settings" page, it is so nice to look at the inbox, calendar and all other pages in dark mode.

**What problems is Front solving and how is that benefiting you?**

Allowing to have more efficient and organized communication as a team.

**Official Response from Otto B:**

> Thank you for such a thoughtful review! We’re so glad to hear that Front has helped you bring all your communication streams into one organized, customizable workspace, and that internal commenting and tagging make collaboration easy and intuitive.

We also really appreciate your feedback on dark mode, you’re absolutely right that consistency matters for comfort and accessibility. Our team is continuously working to refine the macOS experience so every page feels seamless.

Thanks again for sharing your experience we’re thrilled Front is helping you and your team communicate more efficiently!

  ### 48. Easy Setup and Comprehensive Insurance Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Charlie G. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 08, 2026

**What do you like best about Front?**

I find Front to be pretty easy to go through, which is great because I needed that ease for setting up E&O (Errors and Omissions) and other general liability insurances when other companies wouldn't allow me to do so. Setting it up was very easy, which is a big plus. So far, I've had no problems with it, and it's been really good. Right now, I'd rate it at a 9 or 10 because they did a good job.

**What do you dislike about Front?**

Nothing so far

**What problems is Front solving and how is that benefiting you?**

I find Front easy to use; it helps me with errors and omissions insurance where others don't.

**Official Response from Otto B:**

> Hi Charlie! Thanks so much for your feedback, and glad to hear you're enjoying Front so far!

  ### 49. Great tool for smarter collaboration.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ulrik N. | Sales, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 31, 2022

**What do you like best about Front?**

About all of it. Happy user for some time now.

**What do you dislike about Front?**

Mentioned it a couple of times. Would be great if it could be possible that setting up vacation responder didn't also put the status of the person "Away" - making some emails go to shared inbox by itself.



**Recommendations to others considering Front:**

Get it - great for working together and communicating with customers

**What problems is Front solving and how is that benefiting you?**

We got the needed flexibility with shared inbox and shared chat, and the possibility to easily assign other people with internal comments etc.

  ### 50. An Organizer's Dream

**Rating:** 5.0/5.0 stars

**Reviewed by:** Caroline S. | Logistics Coordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 10, 2022

**What do you like best about Front?**

What's not to like? There are so many useful features such as assigning individual emails out of the group box, @mentioning in comments instead of CC'ing coworkers in for a quick answer or reply, archiving, snoozing, tagging, the list goes on.

**What do you dislike about Front?**

That not everyone uses Front so they don't know all of the wonderful features they are missing out on organizationally. Also, if you assign an email to someone else, it still shows up in your shared folder or your inbox as you are co-tagged on the message even if it is not yours.

**Recommendations to others considering Front:**

If you work in a group setting and use a shared email address, the ability to assign emails to coworkers is a godsend compared to similar programs like Outlook. Front is a very clean and user-friendly application, and if you are an organized person, it's a very efficient tool to have at your disposal. There are many capabilities to this program and limitless applications of its uses.

**What problems is Front solving and how is that benefiting you?**

Organizationally I love the snooze feature as well as archiving. It helps get emails out of your face until you are ready to work on them or helps to remind you to follow up on tasks in case you get sidetracked or something slips your mind. The archive feature is also great. Not only is it helpful that it reopens messages if someone responds so that you can keep up to date with the latest messages on an email chain, but it also removes emails if you are finished with them and gives you fun messages when your inbox is clear. This makes me feel both happy and accomplished seeing that I have a clean inbox.

**Official Response from Patrick V:**

> Hi Caroline, thank you so much for leaving your review! It's great to hear the different ways that Front is helping teams out with their workflows and hitting their goals. Additionally, please feel free to leave any feature requests for our team here in our Ideas Portal: https://front.ideas.aha.io/ideas


## Front Discussions
  - [For any e-commerce or procurement people-what other software(s) have you integrated with Front? How are the integrations?](https://www.g2.com/discussions/24378-for-any-e-commerce-or-procurement-people-what-other-software-s-have-you-integrated-with-front-how-are-the-integrations) - 1 comment, 4 upvotes
  - [What is Happening on the Forum?](https://www.g2.com/discussions/what-is-happening-on-the-forum) - 1 comment, 1 upvote
  - [Are there any "Front hacks" that are lesser known but extremely helpful?](https://www.g2.com/discussions/are-there-any-front-hacks-that-are-lesser-known-but-extremely-helpful) - 1 comment, 1 upvote
  - [Can we get a recall feature?](https://www.g2.com/discussions/can-we-get-a-recall-feature) - 1 comment, 1 upvote
  - [Can you integrate front with Grammarly?](https://www.g2.com/discussions/can-you-integrate-front-with-grammarly) - 1 comment, 1 upvote

- [View Front pricing details and edition comparison](https://www.g2.com/products/front/reviews?qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-05-14+19%3A09%3A01+-0500&secure%5Bsession_id%5D=ab97038a-0728-4df7-a326-7103337f2afe&secure%5Btoken%5D=04b5e754d676aa13d9368e5d6699b345d2e50964510343c1ca8629578f2350fd&format=llm_user)
## Front Integrations
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
  - [Aircall](https://www.g2.com/products/aircall/reviews)
  - [Asana](https://www.g2.com/products/asana/reviews)
  - [Calendly](https://www.g2.com/products/calendly/reviews)
  - [ClickUp](https://www.g2.com/products/clickup/reviews)
  - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews)
  - [Dropbox](https://www.g2.com/products/dropbox/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)
  - [Jira](https://www.g2.com/products/jira/reviews)
  - [Kit](https://www.g2.com/products/convertkit-kit/reviews)
  - [Looker](https://www.g2.com/products/looker/reviews)
  - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews)
  - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [Moveo.AI](https://www.g2.com/products/moveo-ai/reviews)
  - [OMS+](https://www.g2.com/products/oms/reviews)
  - [Paddle](https://www.g2.com/products/paddle/reviews)
  - [Pipedrive](https://www.g2.com/products/pipedrive/reviews)
  - [Portside](https://www.g2.com/products/portside/reviews)
  - [Shopify](https://www.g2.com/products/shopify/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews)
  - [Stripe Billing](https://www.g2.com/products/stripe-billing/reviews)
  - [Supabase](https://www.g2.com/products/supabase-supabase/reviews)
  - [TAI Cloud Solutions](https://www.g2.com/products/tai-cloud-solutions/reviews)
  - [Twilio](https://www.g2.com/products/twilio/reviews)
  - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews)
  - [Zapier](https://www.g2.com/products/zapier/reviews)
  - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews)
  - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews)

## Front Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Channels**
- Multi-Channel Coverage
- Open Listening
- Physical Media

**Usability**
- All-Employee Access
- Supporting Documents
- Two-Way Communication

**Productivity Tools**
- Notes
- Internal Discussion
- Assignments and Tasks
- Workflows
- Templates
- Integrations
- Tagging System

**Inbox Tools**
- Unified Inbox
- Filters
- Reminders
- Notifications

**Conversational Platform**
- Personalization
- Omnichannel
- Contextual Engagement
- Proactive Engagement

**Sorting & Filtering**
- Attachment Search
- Tags
- AI Sorting
- Predefined Rules

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Self-Service Experience**
- Knowledge Base
- Searchable Articles
- Community Forums
- Mobile Optimization
- Personalization

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing

**Process**
- Mentions
- Tickets
- Macros

**Design**
- Communications Strategy Development
- Create Content
- Personalization
- Inbound Identification
- Regulatory Compliance

**Reporting**
- Priority Case Alerts
- Trend Analysis
- Performance Monitoring

**Analytics**
- Trends
- Performance Tracking
- Email Tracking

**Coordination Tools**
- Calendar
- Contacts
- Task Management

**Support Automation**
- Intelligent Routing
- Seamless Escalation
- Transcripts
- Self-Serve Support

**Integrations**
- Microsoft Outlook Integration
- Gmail Integration
- Apple Calendar Integration

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Self-Service Platform**
- Branding
- Automation
- Artificial Intelligence
- Integrations

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Channels**
- Email
- Social
- Live Chat
- Phone
- Text

**Software Options**
- Desktop Application
- Mobile Application

**Time Management**
- Unified Inbox
- Email Automation
- Snooze

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Customer Query Resolution - AI Customer Support Agents**
- Automated Ticket Resolution
- Contextual Response Generation
- Sentiment Analysis
- Knowledge Base Utilization
- Multilingual Support

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Shared Inbox**
- Autonomous Task Execution
- Decision Making

**Insight**
- Surveys
- Reporting
- Visitor Activity
- Help Desk

**Generative AI**
- AI Text Generation
- AI Text-to-Speech
- AI Text Summarization

**Customer Interaction Automation - AI Customer Support Agents**
- Proactive Customer Outreach
- Feedback Collection
- Escalation Handling
- Workflow Optimization

**Agentic AI - Customer Self-Service**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Email Client - Agentic AI**
- Autonomous Task Execution
- Cross-system Integration

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Agentic AI - Email Management**
- Autonomous Task Execution
- Cross-system Integration

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

**Automation**
- Customer Interaction Automation
- Feedback Collection
- Document Processing

**Autonomy**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

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