G2

UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

8/23/2023

"Handles tickets with Freshservice ITSM functions through Gmail inbox"

4.5/5

What do you like best about Freshservice Gmail Gadget for G Suite?

Ticket Management feature helps in manage tickets into Gmail inbox which is easier to track and respond and this also help in easy User Interaction with those who submitted tickets. Since we use Gmail most of the time it will be easy to assign the ticket to specific people with Ticket Assignment feature. Review collected by and hosted on G2.com.

What do you dislike about Freshservice Gmail Gadget for G Suite?

So far functionality is limited and integration will be a little complex and in order to resolve these problems we need to engage with a learning curve. For any technical issues during the integration, we should also need to depend on the support team. Review collected by and hosted on G2.com.

What problems is Freshservice Gmail Gadget for G Suite solving and how is that benefiting you?

Ticket Management feature helps in manage tickets into Gmail inbox which is easier to track and respond and this also help in easy User Interaction with those who submitted tickets. Since we use Gmail most of the time it will be easy to assign the ticket to specific people with Ticket Assignment feature. Review collected by and hosted on G2.com.