G2

PK

PAWAN K.

Mr.

Financial Services

Enterprise (> 1000 emp.)

6/14/2023

"Freshservice Gmail Gadget for G Suite"

5/5

What do you like best about Freshservice Gmail Gadget for G Suite?

Quickly check ticket and requestor information from your email, and even send your replies from there. Determine the time within which agents should respond and resolve tickets on the basis of ticket priorities. Review collected by and hosted on G2.com.

What do you dislike about Freshservice Gmail Gadget for G Suite?

Customize options, create a template that suits business requirements, add and assign rules, and set the performance standard for the support team with the SLA. Review collected by and hosted on G2.com.

What problems is Freshservice Gmail Gadget for G Suite solving and how is that benefiting you?

The Freshdesk Gmail gadget pulls up contact information and all recent tickets from this customer and gives us a whole context that we need to start working on the key even before you shoot out the first reply. The best thing about this software is it keeps all our ticket communications in one place. Review collected by and hosted on G2.com.