It's difficult to select just one thing! The product is simple to configure and use but more importantly the Success team at Freshdesk is responsive and always there to set us up to get the most out of new features or add on modules. My second favourite is how they have evolved their reporting, they are always adding new features and we can deep dive into understanding trends and identify areas for improvement. Review collected by and hosted on G2.com.

I have yet to find anything I don't like about Freshdesk. Review collected by and hosted on G2.com.