NJ
Neal J.
Owner
Small-Business (50 or fewer emp.)
"Freshdesk is flexible and can be made to work the way you do."
What do you like best about Freshdesk?
I can customize everything, from my technicians Signatures, to prioritizing tickets to sending items to different departments. And as an MSP doing IT service for many companies, their users can reach me using a localized domain name to make life easier (help@yourdomain.com). Review collected by and hosted on G2.com.
What do you dislike about Freshdesk?
The help and documentation system is not laid out well and often I have to ask support how to do things. Recently they have increased the price and removed discounts that I have had for 6 years, their responsiveness to inquiries about this has been slow. Review collected by and hosted on G2.com.