G2

RS

Rui S.

Small-Business (50 or fewer emp.)

11/10/2023

"Been using Freshdesk for 4-5 years, and continue to love it"

5/5

What do you like best about Freshdesk?

Simplicity of use and straightforward approach to support ticket management. This simplicity helped a lot when deploying the system to our support agents and developers. Some people from other teams also use the system daily to get usage and agent hours reports.

The integrations with Jira and Teams help to keep work manageable.

Customer support is usually quick and takes a hands-on approach to solving the issues. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Reporting / Dashboard functions are lacking, although slowly improving over time. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Creating a helpdesk workflow that works in our company. Right now, there is not an issue/tickets that gets forgotten or doesn't get an answer. A few years ago, while still using an email approach to helpdesk, there were complaints about things getting forgotten and customers not having an answer. Review collected by and hosted on G2.com.