![Steve G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve G.")
SG

Steve G.

Product Owner HR & digital

Mid-Market (51-1000 emp.)

11/10/2023

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"Easy and very intuitive support desk for smaller teams"

4.5/5

What do you like best about Freshdesk?

It is very easy to use, yet it is possibile to configure a lot. We are using the portal and the forward e-mail adress for example. Users very rapidly adapt to the use of a ticketing system. They are happy to check their status of the their tickets their the portal which is easiy managable through our sharepoint environment. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

It is hard to communicate with other ticketing systems. Tickets get created and are hard to follow up. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Efficiency - don't have to check teams messages, mails, etc to see if someone has a problem

Structure - i can see the work of my colleague

Collaboration - we can use freshdesk to work together Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

See what 3676 reviewers think of Freshdesk

8.8 out of 5 · Verified reviews from real users

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