SG
Steve G.
Product Owner HR & digital
Mid-Market (51-1000 emp.)
"Easy and very intuitive support desk for smaller teams"
What do you like best about Freshdesk?
It is very easy to use, yet it is possible to configure a lot. We are using the portal and the forward email address for example. Users very rapidly adapt to the use of a ticketing system. They are happy to check their status of their tickets through the portal which is easily manageable through our SharePoint environment. Review collected by and hosted on G2.com.
What do you dislike about Freshdesk?
It is hard to communicate with other ticketing systems. Tickets get created and are hard to follow up. Review collected by and hosted on G2.com.