![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") AE Verified User in Electrical/Electronic Manufacturing Small-Business (50 or fewer emp.) 5/16/2023 More Options - - [Respond as Freshdesk](https://www.g2.com/survey_responses/freshdesk-review-8094410/official_response/new) "Best Support Desk for SMB" 5/5 What do you like best about Freshdesk? Freshdesk is an excellent platform for support ticket management. It is relatively easy to use and robust in its overall feature offerings. It allows for customization of your specific forms and will enable you to tailor the design to your specific product. There are many integrations and apps that can be used to integrate with your current systems and ability to customize your own widgets for your companies specific needs. Review collected by and hosted on G2.com. What do you dislike about Freshdesk? We have been with Freshdesk almost since their beginning years and as my company has grown, we have had more need for advanced features that require upgrading my subscription plan. We sit in some Classic plan that doesn't align with the current day plans and it is tough to see what features we have access to and which ones we do not have available to us. It is almost impossible to change our Forms to fit our needs not without losing all of our past service history and starting over. If we modify one field the wrong way it will wipe out the history for that field. Support is 100% overseas and connectivity issues, and language barrier can be problematic if you need live support. Stick to a chat window if possible. Review collected by and hosted on G2.com. What problems is Freshdesk solving and how is that benefiting you? Being able to direct all of our customer questions and repair needs to one central system is critical to effectively managing our help desk operations. We will look to further integrate freshdesk with our systems or adopt other Freshservice products. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller See what 3676 reviewers think of Freshdesk 8.8 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/freshdesk/reviews)