G2

Niall K.

Mid-Market (51-1000 emp.)

3/16/2018

"Feature-rich applications and unparalleled customer service"

4.5/5

What do you like best about Freshdesk?

Everything about FreshDesk is so easy and user-friendly. Implementing FreshDesk made a huge impact on our business. I don’t know how we managed without it.

Setting up the portal is so simple, and the agent portal is very intuitive. Designing basic workflows with Dispatch’r and customising notification e-mails was borderline addictive.

The customer service is like nothing I’ve ever experienced, rapid responses packed with useful information and friendly and helpful staff Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

We trialled this product on the free package and were caught offguard by the inability to whitelist the email notifications. Fortunately we were able to resolve this very quickly. Review collected by and hosted on G2.com.

Recommendations to others considering Freshdesk:

Do it. Do it. Do it Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

The way we use FreshDesk is slightly unorthodox. Our consultants request invoices to be raised by our invoicing team through the ticket system. We get to monitor response times and individual KPIs on our invoicing team and our consultants get the peace of mind of being able to track their ticket progress Review collected by and hosted on G2.com.