![Arpit D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arpit D.")
AD

Arpit D.

CRM Specialist

Mid-Market (51-1000 emp.)

3/11/2022

More Options
- 
- [Respond as Freshdesk](https://www.g2.com/survey_responses/freshdesk-review-5415370/official_response/new)

"Intuitive and Flexible Solution to Grow Customer Retention"

5/5

What do you like best about Freshdesk?

There are some of the most advances and useful features like Screensharing, CRM Integration, Chatbot, CSAT, Ticketing Management, SLA, a Day pass for agents, etc. The capability to integrate with Chatbot, Magento, and other marketplace apps is phenomenal. It is a must go! Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

I did not like the mapping management of fields with 3rd party platforms. There are API limitations that create a challenge for data modifications. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Real-time customer resolution, Access to the knowledge base, Q&A Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite

See what 3676 reviewers think of Freshdesk

8.8 out of 5 · Verified reviews from real users

[
Read all reviews
](https://www.g2.com/products/freshdesk/reviews)