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Arpit D.
CRM Specialist
Mid-Market (51-1000 emp.)
"Intuitive and Flexible Solution to Grow Customer Retention"
What do you like best about Freshdesk?
There are some of the most advanced and useful features like Screensharing, CRM Integration, Chatbot, CSAT, Ticketing Management, SLA, a Day pass for agents, etc. The capability to integrate with Chatbot, Magento, and other marketplace apps is phenomenal. It is a must go! Review collected by and hosted on G2.com.
What do you dislike about Freshdesk?
I did not like the mapping management of fields with 3rd party platforms. There are API limitations that create a challenge for data modifications. Review collected by and hosted on G2.com.