G2

DK

Daniel K.

Co-Founder and CEO

Architecture & Planning

Small-Business (50 or fewer emp.)

2/8/2022

"Fantastic end-to-end support and just the tools you need"

4.5/5

What do you like best about Freshdesk?

Out of the box implementation, great helpdesk tools, website chat functionality that feels native and not plugged in, and the ability to respond to tickets and support requests on the go wherever you are. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Their one-on-one customer service is occasionally lacking. I've sent tickets to the team in the past and not had a response for months on end. This is often disappointing especially for a customer centric organisation. Review collected by and hosted on G2.com.

Recommendations to others considering Freshdesk:

Look out for their startup business packages. These are great value and give you all their state of the art support tools for an entire year for free. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Being able to connect with our users wherever are, at whatever time, and via desktop and mobile. When starting a business often you're juggling a lot of different things including possibly working another job! An ability to help our customers on the go is vital. Not everyone has a CX support centre. Review collected by and hosted on G2.com.