G2

SR

Shivam R.

Product Analyst

Mid-Market (51-1000 emp.)

2/8/2022

"Easy to use, UI is pretty simple, the Analysis are smooth, capability to integrated other apps"

4/5

What do you like best about Freshdesk?

All the automation which need to be done can be configured via UI ( no dev knowledge required ) and also via backend via APIs. API documents is well made and customer support team of FD is very quick. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

The limit over API call to fetch tickets is 300 :(. At times it's difficult to figure out which section needs to use for the analysis report or Analytics. Also need more admin powers to manage the system. Review collected by and hosted on G2.com.

Recommendations to others considering Freshdesk:

If you want to start quickly with basic flows, FD is a thing. And yes, it has a good server bandwidth, so it can maintain the load. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

We are resolving customer requests raised during their journey over our firm product. Better journey flows dust to automation Easy integration of FD APIs to our system Review collected by and hosted on G2.com.