G2

Vishnu N.

Merchant risk analyst

Small-Business (50 or fewer emp.)

12/9/2025

"Seamless Email-to-Ticket Integration That Boosts Productivity"

5/5

What do you like best about Freshdesk for G Suite?

What I appreciate most about Freshdesk for G Suite is the seamless way everything stays in sync. The automatic conversion of emails into tickets is a real time-saver, allowing me to manage conversations without constantly switching between Gmail and Freshdesk. This integration helps keep everything organized, minimizes confusion, and makes responding to customer queries much more straightforward. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk for G Suite?

There’s very little to complain about, though I have noticed that the synchronization between Gmail and Freshdesk can occasionally be a bit sluggish, particularly when a large number of emails arrive at once. While this isn’t a significant problem, having quicker updates would definitely enhance the overall experience. Review collected by and hosted on G2.com.

What problems is Freshdesk for G Suite solving and how is that benefiting you?

Freshdesk for G Suite has addressed the challenge of handling customer emails and support requests manually. Previously, everything seemed disorganized, with messages spread across multiple inboxes, making it easy to overlook follow-ups. With this tool, emails are automatically converted into tickets, keeping conversations organized and making it much simpler to track issues. It saves time, minimizes confusion, and allows me to respond to customers more efficiently. Review collected by and hosted on G2.com.