I have had the opportunity to work with both Freshdesk and Freshservice. Freshdesk is a customer service software that provides a variety of features such as ticket management, automation, knowledge base, and reporting to help businesses manage their customer interactions effectively. This can be particularly useful for businesses that need to manage customer inquiries and support requests across multiple channels. Freshservice, on the other hand, is an IT service management software that helps businesses manage their IT service desk, assets, and projects. It provides a range of features such as incident management, problem management, change management, asset management, and project management to ensure that businesses' IT operations run efficiently. Overall, both Freshdesk and Freshservice can be powerful tools for businesses looking to streamline their customer service and IT service management operations. Review collected by and hosted on G2.com.

Some of the downsides to using Freshdesk and Freshervice was the learning curve for me and my team to fully take advantage of all the features and functionality. We wanted to make sure we were taking full advantage and had proper setup as the cost of scale with the software isn't the cheapest. Review collected by and hosted on G2.com.