G2

SH

Seth H.

Director

Non-Profit Organization Management

Small-Business (50 or fewer emp.)

Originally submitted 1/31/2018

"User friendly -- Love the intro bots option"

4.5/5

What do you like best about Freshchat?

I love how clean it is and how easy it is to answer from their Android or IOS app. It is easily customizable with different colors and backgrounds. It looks clean on my site and can pop up and ask questions with different rules. Review collected by and hosted on G2.com.

What do you dislike about Freshchat?

The set-up to create rules for different pages took some work, but it was not too difficult. They actually have great live chat customer service. Review collected by and hosted on G2.com.

Recommendations to others considering Freshchat:

I looked at several other options, olark, helpdesk, etc. This seemed to be the best combination of price/value. Review collected by and hosted on G2.com.

What problems is Freshchat solving and how is that benefiting you?

Customers can now chat with me instead of trying to send emails. Basically I am making it a lot easier for them to connect with me and they don't have to call me. Review collected by and hosted on G2.com.