![Akshat K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akshat K.")
AK

Akshat K.

associate consultant

Small-Business (50 or fewer emp.)

6/5/2026

"Fresh Experience with Intuitive Agent Builder"

4.5/5

What do you like best about Freshchat?

I used FreshChat as a conversational agent, and I found it really effective because it provides correct answers without having to go through long documents. I like that it's a tag-based system and also explains the answers. The experience with AI agents was fresh and enjoyable. I also appreciate that the agent builder UI is good and easy to understand. Setting up FreshChat was very easy. Review collected by and hosted on G2.com.

What do you dislike about Freshchat?

The LLMs provided have very few AI units. It should offer a better limit for each agent call, or reduce the AI units required per call. It could use other models available in the market that cost less. Review collected by and hosted on G2.com.

What problems is Freshchat solving and how is that benefiting you?

I use FreshChat as a conversational agent that's rule-based, providing correct answers quickly without combing through long documents. It explains answers well, and the agent builder UI is good and easy to understand. Review collected by and hosted on G2.com.

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4.4 out of 5 · Verified reviews from real users

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