G2

Matthew H.

Manager, Technical Success

Mid-Market (51-1000 emp.)

4/26/2024

"Frame.ai - Leveling up your support insights"

4.5/5

What do you like best about Frame AI?

There are two things that I like most about Frame.ai:

1. The power and flexibility of the tool. I'm continuously impressed with the ability of the tool to adapt to our numerous needs as a business. They always seem to be ready to jump into a new challenge no matter what we throw at them.

2. The people at Frame.ai are exceptional partners. They've been supporting us for years and have been huge advocates and allies during this time. We've come to them with many different use cases and they haven't shyed away from any challenge yet. Review collected by and hosted on G2.com.

What do you dislike about Frame AI?

The tool can be difficult to configure and interpret without help. Thankfully, this hasn't been much of an issue for us as the Frame team has always been willing to assist. Review collected by and hosted on G2.com.

What problems is Frame AI solving and how is that benefiting you?

Frame is helping to analyze our support tickets and make recommendations about what we should do in specific circumstances. Truly, that's just the tip of the iceberg: Frame also assists us with automations and alerts on potentially challenging tickets. They're plugged into our core business practices in ways that help ensure that we don't miss things on the support side. Review collected by and hosted on G2.com.