G2

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

4/23/2025

"User Friendly & easy on the eye"

5/5

What do you like best about Forest?

What I really like about Forest Admin is how much it simplifies internal workflows. It gives teams a super customizable way to manage data and day-to-day tasks, without having to constantly loop in engineers. Coming from a background where I’ve supported users and worked alongside product and ops teams, I know just how valuable it is to have internal tools that are both flexible and easy to work with.

One of the biggest benefits, in my opinion, is how much friction it removes. Instead of spending time and energy building out custom admin panels, you can create a back-office setup that actually fits what your team needs—and do it fast. That means less back-and-forth with devs and more time focused on helping users and making good decisions based on real data.

I also really appreciate how thoughtful the platform is when it comes to user experience and security. It’s clean, intuitive, and doesn’t cut corners on keeping things safe. For someone like me—who enjoys being at the intersection of people, tools, and problem-solving—it’s easy to see how something like Forest Admin can have a huge impact on both internal efficiency and the customer experience. Review collected by and hosted on G2.com.

What do you dislike about Forest?

Honestly, I think Forest Admin is a really powerful tool—but like anything, it’s not without its rough edges. Coming from roles where internal tools played a big part in how effectively I could support users, one of the first things that stands out is the setup. It still requires some technical lift to get going. If you don’t have an engineer handy to help with the integration, that early stage can feel like a bit of a wall.

Another thing is, while the platform’s flexibility is amazing—seriously, the customization options are pretty endless—a lot of that flexibility is tied to being comfortable with code. So if you're on a support or ops team without much technical backup, you might find yourself depending on engineering for even small tweaks. I've worked in places where teams really valued being self-sufficient, so I can see that being a bit of a sticking point.

Then there’s the question of data privacy. Since Forest Admin is hosted, I imagine teams handling sensitive customer info would need to do a bit of legwork to meet compliance standards. That kind of thing has come up for me before when trying to onboard new tools, so it’s something I think about when looking at platforms like this.

All that said, once it's set up, it seems like a big win. It can seriously lighten the load for devs and give support teams way more autonomy—which, from my experience, is exactly the kind of balance that makes a tool genuinely impactful. Review collected by and hosted on G2.com.

What problems is Forest solving and how is that benefiting you?

As an Empathy Care Manager, my day-to-day involves supporting people during some of the most difficult and emotionally intense times of their lives. What Forest Admin helps solve is the operational complexity that can often slow down or complicate that support. It streamlines internal tools so that I don’t have to spend valuable time navigating clunky dashboards or waiting on engineering for minor data updates—time that could be better spent showing up fully for the people I’m helping.

Forest Admin brings everything I need into one place, which means I can access, update, or reference user data quickly and confidently. That’s huge when you're working with families dealing with grief, legal questions, or logistical overwhelm. It reduces friction in my workflow and allows me to focus more on human connection and less on back-end processes.

The customization aspect is another game-changer—it lets our internal tools match the sensitivity and care we want to deliver externally. And the built-in audit and permissions system ensures we’re maintaining privacy and trust, which is so important in this work.

Ultimately, Forest Admin supports my ability to care better and more efficiently, which is exactly what I want from any internal system in a mission-driven environment. Review collected by and hosted on G2.com.