G2

Alberto B.

CFO

Retail

Mid-Market (51-1000 emp.)

9/24/2026

"Dynamics implementation and go live support"

4.5/5

What do you like best about Folio3 Dynamics?

The post-go-live support has been outstanding. They have a dedicated support team that understands both our system and our business, so we don’t have to re-explain everything every time we reach out. They also proactively contact us with upgrade recommendations and optimization suggestions. Instead of simply waiting for us to call with problems, they’re actively helping us improve and get more out of the system. Review collected by and hosted on G2.com.

What do you dislike about Folio3 Dynamics?

The support pricing model is a bit confusing. We chose a block-hour arrangement, and it can be hard at times to keep track of how many hours we’ve used. I wish they offered a more transparent dashboard that clearly shows support usage and remaining hours. Also, during the implementation, there were a few moments when communication felt a bit siloed between their different teams, which made coordination less straightforward than it needed to be. Review collected by and hosted on G2.com.

Recommendations to others considering Folio3 Dynamics:

Before you even begin implementation, think carefully about support. Ask upfront about their support model and confirm it actually fits your needs. It also helps to designate a primary point of contact on your side who can act as the go-between with their team, since that reduces confusion and keeps communication consistent. Finally, don’t skip the post-go-live optimization phase—we did some of that, and it was worth every penny. Review collected by and hosted on G2.com.

What problems is Folio3 Dynamics solving and how is that benefiting you?

We were running an old, end-of-life version of Dynamics NAV. Support had become terrible, and we couldn’t find anyone who still knew the system well. Folio3 Dynamics helped move us to D365 F&O, and now we’re on a modern platform with real support behind it. The new system supports our manufacturing workflows much better than NAV ever did, including BOMs, routings, and shop floor control. Since the switch, we’ve had better visibility into production and have seen less downtime overall. Review collected by and hosted on G2.com.