The post-go-live support has been outstanding. They have a dedicated support team that understands both our system and our business, so we don’t have to re-explain everything every time we reach out. They also proactively contact us with upgrade recommendations and optimization suggestions. Instead of simply waiting for us to call when something goes wrong, they’re actively helping us improve. Review collected by and hosted on G2.com.
The support pricing model is a bit confusing. We chose a block-hour arrangement, and it can be hard at times to keep track of how many hours we’ve used. I really wish they offered a more transparent dashboard to monitor support usage. Also, during implementation there were a few moments when communication felt somewhat siloed across their different teams, which made coordination a little more difficult than it needed to be. Review collected by and hosted on G2.com.