G2

Alex A.

Audio Engineer

Music

Small-Business (50 or fewer emp.)

9/28/2026

"Simple, Powerful CRM with World-Class Support for Solo Entrepreneurs"

5/5

What do you like best about Fluid CRM?

I am a solopreneur running an audio mix+master studio, my clients are artists that send me several tracks of their recordings (guitars, drums, vocals...) and I return a streaming ready wav file.

Like many, I have to do the thing (mixing and mastering) and also do the marketing (reaching out to clients). I literally spent weeks trying out CRMs that would suit my particular workflow. I researched from the high tier ones to the unknown ones (probably more than 10) and settled on Fluid at first sight.

1) Extreme simplicity and yet covers all I need for a solid and structured sales flow in a very powerful way.

2) Programmed in a very friendly way. I enjoy spending time in the platform.

3) Support is top. Easy and structured support request means directly in the platform and swift and friendly human response (no dumb AI help agents). Onboarding and setup could not have been more gentle and successful.

4) In other CRMs I tried, I had to fight my way through AI agents trying to push me in unwanted directions. In Fluid I found an intuitive interface with solid documentation. In minutes I was more or less familiar with the site and in a couple days, I had my set-up complete. Run ready.

5) This is the only CRM I researched that fully supports a one man team like myself. In others, I had to deal with fields for team members and categories meant for more complex flows that were just littering my layout. Fluid fits seamlessly a one man team.

6) Pricing. I was offered a one-seat lifetime license at an unbeatable price. I couldn't be happier to have purchased it.

7) My clients are musicians. They do not belong to companies nor have LinkedIn profiles. Fluid support has been extremely understanding and responsive. We are still working on this but they are actively helping in adapting fluid to my very specific needs. World class response.

8) I like the personalization capability. Even though it's only me, I have my profile pic and my studio logo. I can also choose a color theme. This just makes feel polished and fun. Review collected by and hosted on G2.com.

What do you dislike about Fluid CRM?

In my particular case, I need a field for the link to an artist's music page (Spotify, SoundCloud, etc) to appear globally in Deals, Contacts and Companies. Today, Fluid does not support global custom fields yet, support understood my need and they are working to implement the feature. Review collected by and hosted on G2.com.

What problems is Fluid CRM solving and how is that benefiting you?

In my business, I need to mine potential clients out of Spotify or Instagram and then perform cold reach-out.

With Fluid, I was able to set up 2 pipelines in my second day with the platform (I had already covered contact import and general set up):

1) An Outreach pipeline for the contacting stage

new-->contact 01-->contact 02-->contact 03-->Dormant

2) A Project pipeline for those who respond

lead-->inquiry-->proposal-->meeting-->negotiation

The views are extremely clean and polished and the options to move through stages, log activities and set reminders are extremely well thougt. Ease of access and smart workflow for heavily repetitive tasks is what makes activities sustainable in the long run. Hard to choose but this may be the one feature that bought me into Fluid. Review collected by and hosted on G2.com.