I like the large back-room experience, where my clients can chat freely and direct questions to the moderator without respondents in the Zoom room seeing the chats. Clients can join the chat right away without me having to let them into the Zoom room, which makes things easier especially if you are moderating yourself. I find the transcripts very useful, and access to them is very fast. They get much better when I upload vocabulary, which matters for our medical qualitative market research. When I need support with analysis, I can build it or ask questions, and choose from different tools depending on depth. As with any AI tool, it very much depends on how you ask your question and program it. The support team has been a massive help. They helped with onboarding, took time to show me things more than once, and someone replied straight away when I wrote in chat with questions. That made a massive difference to my experience. Review collected by and hosted on G2.com.

I find the transcripts aren’t always accurate on international projects, especially when interviews are in German, Spanish, Italian, or French and the transcripts come out in English. I’d like the option to choose native-language transcripts, English translations, or both. There can also be a lag with simultaneous translation, so clients see things later and I receive questions after the discussion has moved on. Since I often run three or four countries in one project, it would be helpful to divide a project by country or chapter. Review collected by and hosted on G2.com.