Here at the flower shop, I sell much more through WhatsApp. My customers want to send a message, ask a question, and complete the purchase right there. Many don't even want to visit the website.

Our problem was ensuring that what was agreed upon in the conversation reached production accurately. The customer would choose a color, request a detail, and this information would get lost. The florists ended up assembling the wrong bouquet first, then had to dismantle and redo it. It was wasted time, wasted materials, and orders almost delayed.

That's where Florwise's florist panel made a big difference. Orders started arriving at production in the same format, with organized information for the team to consult. The florist doesn't need to search through WhatsApp conversations or wait for someone to explain what the customer requested.

For me, this was the biggest gain: continuing to sell through the channel my customers prefer, with much more organization during production. The service matches the customer, records the details, and production understands what needs to be done. Review collected by and hosted on G2.com.

So far, nothing. I found the platform very good in all aspects, honestly. Review collected by and hosted on G2.com.