G2

Kyle C.

Head Of Project Management

Small-Business (50 or fewer emp.)

10/9/2023

"Automate your campground"

5/5

What do you like best about Firefly Reservations?

I depend daily on the online bookings, the rate management, and photos of each site. I love that customers can automate their billing - I never see their credit card number, which builds trust.

I manage 100% of this from remote. My manager has her own account with limited access and she can do much of the work from a tablet at her house. It's a great tool.

As a new user, we have questions all the time. I send an email with my problem and customer support writes me back the same day with how to solve my problem. Much of the time, I can find the answer on their knowledge base. Review collected by and hosted on G2.com.

What do you dislike about Firefly Reservations?

Managing my rates is very complex. If you want different rates per site type, with discounts based on the number of days they stay, then it gets to be a challenge to set up. Review collected by and hosted on G2.com.

What problems is Firefly Reservations solving and how is that benefiting you?

Previously, customers had to call the RV park to check availability. The office manager had to be in the office to see the software, and to call the customer. We must have lost so many bookings.

Now, all of this happens remotely. She can do it on her tablet from home. I can manage 100% of the site settings from my home office. I love it. Review collected by and hosted on G2.com.