G2

Jeff L.

Founder & Developer

Small-Business (50 or fewer emp.)

10/19/2026

"Came for the web scraping. Stayed because customer support knew how refunds work."

5/5

What do you like best about Firecrawl?

I used almost 1,000 credits in one day researching cars. At some point, “I’m just looking at a few vehicles” became a data acquisition project. Firecrawl enabled this behavior instead of staging an intervention.

I also had a genuinely good support experience. A billing-plan change put me on an extra 5,000-credit buy-up I didn’t want. I contacted support, and they put me back on Hobby 5K and refunded the difference the same day.

Apparently, you can just fix a customer’s problem. Other subscription companies may want to write that down. Review collected by and hosted on G2.com.

What do you dislike about Firecrawl?

The billing transition could have been clearer. I wanted my regular plan, not the extended director’s cut with bonus credits and additional financial consequences. Extra purchases should be something I deliberately choose.

Support fixed it promptly, which I appreciate, but I’d rather not need a support ticket to get back to what I intended to pay for.

Also, keep an eye on your credit usage. “One more page” is how I ended up doing automotive research with the resource consumption of a small intelligence agency. Review collected by and hosted on G2.com.

What problems is Firecrawl solving and how is that benefiting you?

I use it for web research, most recently car research. It helps me collect information across pages rather than opening everything manually and slowly becoming a browser tab myself.

The benefit is getting more research done. Whether I needed to do that much research is a separate question, and I’d appreciate everyone respecting my privacy during this difficult time. Review collected by and hosted on G2.com.