G2

MV

Manan V.

CEO and Founder

Small-Business (50 or fewer emp.)

9/24/2018

"Best live chat software"

5/5

What do you like best about Fin?

The number of features Intercom has to channel your visitors and leads to the direction you need them to get to. Review collected by and hosted on G2.com.

What do you dislike about Fin?

The pricing quite steep and scaling up with Intercom will keep getting expensive Review collected by and hosted on G2.com.

Recommendations to others considering Fin:

Note down your current conversion rates on your landing pages and go for the free trial. If it changes the conversion rates, which means your customers will be more likely to interact, don't bother with the cost and go for the paid version. It will be worth it in the long run. Review collected by and hosted on G2.com.

What problems is Fin solving and how is that benefiting you?

We're handling our sales pipelines and communication with Intercom. We also handle live chat and lead management with it. Our customer support uses Intercom for our SaaS product. We've created our knowledge-base documentation with Intercom as well Review collected by and hosted on G2.com.