G2

JF

Josh F.

Lead Web/UX Designer, Lead Marketing Director

Small-Business (50 or fewer emp.)

5/4/2021

"Increased our conversion rate for sure."

5/5

What do you like best about Fin?

Customers feeling more comfortable buying and we are learning where to make changes on the fly from the customer feedback. The customer feedback allows us to make more informed business decisions. Review collected by and hosted on G2.com.

What do you dislike about Fin?

The pricing structure could be more flexible. We can't afford the $500 a month tier at the moment but would love to utilize some of its features. Also, I have my own e-commerce project that I know I will be using intercom for another entry-level tier at around $20-$30 would be a great place for me to start so I can grow into the more expensive plans. Review collected by and hosted on G2.com.

Recommendations to others considering Fin:

Definitely try it out you'll see for yourself how helpful it is. Review collected by and hosted on G2.com.

What problems is Fin solving and how is that benefiting you?

Customers point out bugs I am able to convert more customers that are experiencing issues and then go in and solve those issues. The help center is huge for directing people to FAQ. Review collected by and hosted on G2.com.

Response from Kate Sugrue of Fin

edit

It's great to hear that Intercom has helped you increase your conversion rate and inform business decisions Josh!

We aim to align our pricing with the value you see from the product. If you ever want to chat with someone about your options just get in touch via the messenger and the team will be happy to help :)

Thanks,

Kate (Intercom - Customer Engagement)