Thank you so much for taking the time to leave us this video review Thibaut! I'm delighted to hear that Intercom is helping you deliver outstanding support to your customers, and that our automation and bots are scaling conversations and driving growth for your team.

Really great advice on planning ahead when it comes to putting a structure in place that will scale with your team and help you best hit your goals.

I'll make sure that the team who worked on Series hear your feedback as you're right that they are continually working on ways to make the feature even more powerful :)

Looking forward to hearing what you achieve next!

Kate (Intercom - Customer Engagement)