Hi Isaac,

Thanks so much for posting this video review of Intercom. It's great to hear we're helping with your lead generation and customer service efforts and that you find the platform so intuitive. You're right that there's a whole bunch of insights to be found in our reports and keep an eye on the 'what's new' section in Intercom as we have some more exciting updates planned that I think you'll love.

I'm so glad we were able to help you solve the notification sound issue. As Intercom is such a large part of many peoples' working day we know how important seemingly small features like that can be!

Thanks again,

Kate (Intercom - Customer Engagement)