Hey Jon,

Thank you so much for taking the time to leave us this video review!

I’m delighted to hear that Intercom is helping you connect with your customers. I think you’ve also given some really good advice regarding setting company guidelines for usage early on, and fully utilizing the saved replies to save time and tagging capabilities to channel feedback to your product team.

Thanks as well for your feedback on our Conversation Ratings feature. I know the team would be interested to understand more about why you’d like to be able to manually change these so do get in touch via the Messenger and let us know.

Thanks again,

Kate (Intercom - Customer Engagement)