--- title: Fin Reviews meta_title: 2900+ Reviews from the Intercom Community meta_description: Read what the Intercom community has to say about different features, use cases, and pricing models. aggregate_rating: rating_value: 4.5 review_count: 3878 scale: '5' date_modified: '2026-07-04' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Fin Reviews **Vendor:** Intercom, Inc. **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,878 ## About Fin Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews. ## Fin Pros & Cons **What users like:** - Users find Fin to be **extremely helpful** , quickly resolving queries with reliable responses and a great user interface. (378 reviews) - Users appreciate the **ease of use** of Fin, praising its straightforward interface and quick accessibility to information. (356 reviews) - Users love Fin's **powerful query resolution** and fast scanning of Knowledge Base, emphasizing its ease of use and customization. (289 reviews) - Users value Fin's **efficiency in handling queries** , enabling seamless communication and significant time savings for support teams. (237 reviews) - Users highlight the **excellent customer support** from Intercom, appreciating quick responses and informative webinars. (226 reviews) - Users appreciate the **automation capabilities** of Fin, enhancing efficiency while managing a larger client base effectively. (222 reviews) - Time-saving (179 reviews) - Customer Satisfaction (172 reviews) - Intuitive (167 reviews) - Artificial Intelligence (164 reviews) **What users dislike:** - Users find Fin lacking in **essential features** , hindering effective communication and complicating troubleshooting processes. (135 reviews) - Users express concerns over **AI limitations** in Fin, citing issues with critical thinking and handling unique data formats. (117 reviews) - Users express frustration over **limited features** , especially in controlling conversations and understanding procedures effectively. (103 reviews) - Users experience a **steep learning curve** with Fin, requiring constant supervision and attention to understand its functionalities. (102 reviews) - Users express frustration with **poor customer support** , experiencing long response times and inadequate assistance from agents. (81 reviews) - Poor Understanding (81 reviews) - Complexity (80 reviews) - Users find the pricing of Fin to be **excessively high** , especially with numerous upsells that increase costs unexpectedly. (80 reviews) - Inadequate AI Features (79 reviews) - Inaccuracy (74 reviews) ## Fin Reviews ### 1. Great knowledge compilation tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Fin?** Fin has been a great tool for seeking information across different channels within Intercom itself. By understanding what users need or are asking for, it can provide intelligent responses taking into account what we have previously discussed with our users. **What do you dislike about Fin?** Perhaps the fact that we cannot connect it directly to our system, perhaps that would help even more, but in this case, we would have a clash of interests since our company also creates AIs. **What problems is Fin solving and how is that benefiting you?** The greatest benefit is access to other conversations, macros, the Help Center, and the search for answers to previously addressed issues. ### 2. Surprisingly easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2018 **What do you like best about Fin?** Fin is super easy to set up and use with our website. Fin learns quickly. Intercom really outdid themselves when creating this bot. I have seen quite a few other CS bots out there and none compare to Fin. Intercom, in general, has been easy to set up and use with our website. It is giving our sales team more time to work with customers directly to bring in more accounts. It is allowing our customer service to focus more on customers who need our dedicated time. We experience less issues with emails being filtered to spam using Intercom versus our past software options. **What do you dislike about Fin?** Shortcut key options, sometimes it is way too easy to accidentally hit the wrong key combo and close a chat. Sometimes the chat app doesn't work well with other apps. I wish we could use the new CX score without having to use Fin constantly. There isn't a way to dispute a Fin resolution, so if a customer is frustrated and abandons the chat, it can still be counted as a resolution we are charged for. **What problems is Fin solving and how is that benefiting you?** Resolving a lot of basic questions quickly so our team has more time for more important assistance needs. ### 3. Scalability **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Fin?** Fin by Intercom offers a high degree of customization, which is a significant advantage. I particularly appreciate the control it provides over the AI's tone, allowing us to deliver tailored responses that align with our brand voice. Furthermore, its ability to structure responses effectively, drawing information from the help center resources it has access to, is impressive. Our support agents have found it so useful that they even leverage our Fin-powered chatbot to find answers for their own customer inquiries, which speaks volumes about its utility and accuracy. **What do you dislike about Fin?** One area that could certainly be improved is the experience with custom actions. We've encountered consistent issues with a custom action that utilizes a POST request; it repeatedly fails without providing clear or actionable error messages. This lack of specific error feedback makes troubleshooting extremely difficult, leaving us unsure of what exactly needs to be fixed. Additionally, the structure of the custom action's body is not very code-friendly, which adds to the complexity and frustration when trying to implement or debug these actions. **What problems is Fin solving and how is that benefiting you?** Before implementing Fin, our support team spent a significant amount of time answering the same questions — like order statuses, product setup, or integration guidance. With Fin, we're now able to automate those interactions while still delivering clear, actionable answers. For example, we’ve configured Fin to detect edge cases like delayed or lost orders and guide customers through next steps, without needing to involve an agent. Just this week, we are able to hit 60% deflection in our two main channels which is the Chat and ERM (Error Reporting Module) We're also leveraging Fin in combination with custom logic in Make.com and N8N, which allows us to surface dynamic, real-time data like stock availability or damaged item detection. This flexibility has made Fin a key part of our support strategy — not just a bot, but an automation layer we can build upon. The biggest benefit has been faster resolution times and more bandwidth for our agents to focus on complex issues. ### 4. A Fantastic Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Fin?** Fin is impressively accurate at handling routine queries, which significantly reduces the burden on our support team. Its natural, conversational tone means customers often don't realise they're speaking to an AI, which helps maintain a professional and consistent experience. I particularly value how easy it is to train and refine Fin. Updates to articles and content are quickly reflected in its answers, and the visibility into what it's unsure about helps us proactively improve our support material. It gives us genuine confidence that customers are getting the right information, even outside working hours. **What do you dislike about Fin?** While Fin is generally reliable, there are times when it confidently gives incorrect or outdated answers, especially if the source content isn't perfectly structured. It would be helpful if it could recognise uncertainty more consistently and route queries to a human sooner when needed. **What problems is Fin solving and how is that benefiting you?** Fin is solving the problem of repetitive, time-consuming queries that previously tied up our support team. By handling these automatically, it reduces our response times and allows our agents to focus on more complex or high-priority issues. It also ensures customers get consistent, accurate answers 24/7, even outside office hours, which has noticeably improved our customer experience. For us internally, Fin acts as an extension of the team—scalable, reliable, and easy to update. It’s helping us manage a growing volume of enquiries without needing to constantly scale headcount. ### 5. Powerful AI responder with some gaps in accuracy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Fin?** Many configuration options, such as detailed and multi-layered guidance with an option to analyze your own guidance and create AI recommendations for it. Incorporation of Fin to workflows, so parts can be strictly set and parts can be left for Fin to answer. The option to index lots of content. Pricing per conversations, not per messages, which is easier to predict. Options to integrate with custom actions to offer more automated help, not just question answering. Easy to set up, natively built-in to Intercom. **What do you dislike about Fin?** While there are many configuration options, there are some actions missing, such as more detailed Fin configuration within workflows to set specific guidance and within a workflow and rules to automatically assign pages/articles to audiences. Sometimes Fin takes a completely random community-built page to advise on something that should obviously come from an official page, so the accuracy is sometimes low, yet Intercom evaluates it as resolved by Fin if the person can't recognize it's wrong and come back. Hard-to-scale pricing for simpler, non-support scenarios. **What problems is Fin solving and how is that benefiting you?** Scaling Customer Support via AI, which results in not having to have such a broad Support team. ### 6. Easy Management, But Needs More Proactive Features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2025 **What do you like best about Fin?** I love the current ease of management of FINN **What do you dislike about Fin?** Only a reactive model not proactive. I would love to be able to get fin to do: - "scan through all tickets right now and give me the most asked question" - "reply to all tickets where a user have not send a message for the last 7 days" I know there is a reactive way to do it but as said proactive/backwards compatible ways **What problems is Fin solving and how is that benefiting you?** Offloading all the initial conversations and easy self help answers. ### 7. Effortless Customer Support with Fin by Intercom **Rating:** 5.0/5.0 stars **Reviewed by:** Zishe A. **Reviewed Date:** January 07, 2026 **What do you like best about Fin?** I like that Fin by Intercom instantly handles common questions, improves over time, and takes a major lead off our team while keeping conversations organized. The setup was very easy. **What do you dislike about Fin?** none **What problems is Fin solving and how is that benefiting you?** Fin by Intercom handles inbound questions, instantly manages common queries, improves over time, reduces team workload, and keeps conversations organized. ### 8. We switched systems, been enjoying this experience! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Fin?** We've found Intercom’s AI assistant, Fin, incredibly helpful at Butternut Box, especially in delivering instant, accurate answers to customer queries, which frees up our team to focus on more complex support. Fin’s ability to understand context and provide consistent responses has really streamlined our customer experience. **What do you dislike about Fin?** One thing we'd love to see in the future is Dutch added as a supported translation option, it would be a big win for our Dutch-speaking customers and international team members helping us out. **What problems is Fin solving and how is that benefiting you?** Fin by Intercom has been a great addition to our customer support at our company. One of the biggest problems it solves is reducing the volume of very basic, repetitive questions our team used to handle daily, like order tracking, delivery times, or how to update account details. Fin now takes care of those instantly and accurately, which means our team can spend more time on complex or sensitive queries where the human touch really matters. It’s been a real time-saver and has improved both team efficiency and the customer experience. ### 9. Intercom is all you need! **Rating:** 5.0/5.0 stars **Reviewed by:** sakshi s. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Fin?** Setting this up is very easy and efficient. Connecting with our clients is also very efficient. As a customer success manager, it is crucial to have access to clients' information and account details, which is effectively portrayed. Additionally, creating macros for responding to repetitive client concerns is very useful. As we use it 24x7 , the integrations offered with our tool really stands out. **What do you dislike about Fin?** Not anything specific. However, if they could add customization in filtration option in handling data, that would be great too. **What problems is Fin solving and how is that benefiting you?** Handling all clients at a single place, raising tickets to the associated team for resolution, managing email campaigns too. Also, tagging teammates and sharing notes in the conversation helps in collaborative team work. ### 10. One of the Best Tools for Handling Website Chats **Rating:** 5.0/5.0 stars **Reviewed by:** Jithin J. | Lead - Customer Success Data Analysis and Process Insights , Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Fin?** Its one of the best softwares out there to handle website chats **What do you dislike about Fin?** The reports were pretty bad, and we ended up having to fetch them manually. **What problems is Fin solving and how is that benefiting you?** We implemented it on our website so our customers can talk directly with our technical support team. ### 11. Efficient, **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Fin?** I really appreciate the ability to pull from various content sources—including Help Center articles, custom answers, and external content which I feel adds a lot of depth to customer responses. It effectively understands and responds to customer inquiries with minimal human intervention, helping to streamline our support operations. It is easy to teach, use and build off workflows with when we rely on it every day. **What do you dislike about Fin?** Depending on how well the content sources are maintained, the quality of responses can vary—so there’s a reliance on internal content hygiene to keep answers accurate. Lastly, although it integrates well within Intercom, more advanced customisation or control over its responses could enhance its flexibility further. **What problems is Fin solving and how is that benefiting you?** Fin helps solve the challenge of providing fast, consistent, and accurate support at scale. By using AI to handle common customer inquiries, it significantly reduces the workload on our human support team. This means we can maintain quicker response times and better overall service levels without needing to constantly increase headcount. ### 12. FIN AI Helping our Business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Fin?** I like how FIN can be trained to answer more like a human. Its very flexible and has multiple ways you can train it to perform as a customer support rep for your businesses specifically and it not be a robot. I like that Fin can help with customer support. I am a one man show, so being able to have Fin as my first line of defense and I work on escalated tickets is very helpful. We have multiple brands and have been able to use Fin frequently for 3 out of our 4 brands. **What do you dislike about Fin?** Sometimes there is too much information or not enough information to train Fin. Pulling info from other platforms and to be able to load in more of your businesses info (like emails and training docs) would make things a lot easier and faster. Also being able to clone information pages to create help articles to help Fin would be nice. More flexibility on programing it. The platform is a little overwhelming when implementing things for this first time, but once you get to understand the platform more, Fin is easy to implement. **What problems is Fin solving and how is that benefiting you?** Fin is giving us the ability to have multiple customer support reps. It has allowed us to build out a help desk and articles and utilize live chat to help our customers in real time. ### 13. I love fin **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio M. | Ejecutive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2025 **What do you like best about Fin?** What I like best about Fin by Intercom is how quickly it responds and how well it understands the context of the conversation. It's intuitive, helpful, and often solves issues without needing to escalate to a human agent. **What do you dislike about Fin?** Sometimes Fin gives generic or overly broad answers, especially when the question is complex or specific. It could improve by offering more tailored responses or knowing when to escalate to a human faster. **What problems is Fin solving and how is that benefiting you?** Fin helps us handle a high volume of customer questions efficiently by providing instant answers to common inquiries. This reduces the workload on our support team, speeds up response times, and improves customer satisfaction. ### 14. Fin Is Fast, Smart, and Surprisingly Human—A Game-Changer for Support Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Fin?** Intercom’s chatbot Fin stands out for its impressive accuracy, speed, and ability to handle complex customer queries with natural, human-like responses. It’s tightly integrated into the Intercom platform, so you can use it right alongside help center articles, custom bots, and live support agents without friction. Fin’s real-time knowledge base parsing is especially impressive—it can answer questions directly from your docs without needing manual setup or flowchart logic. It also does a great job knowing when to escalate to human agents, which helps reduce customer frustration and maintain high CSAT. **What do you dislike about Fin?** There isn't much to dislike about Fin, and it keeps getting better. The main limitation is Fin’s dependence on well-structured documentation. If your help articles are out of date or poorly written, Fin will reflect that. So it' s not really a Fin issue, but very important when setting internal expectations. **What problems is Fin solving and how is that benefiting you?** Fin is helping us scale support without scaling headcount. It handles a high percentage of Tier 1 questions—like asset management, and basic troubleshooting—allowing our human agents to focus on complex issues. The result: better resource allocation, faster support, and higher customer satisfaction. ### 15. Extremely Easy to Use and Connects Smoothly to Existing Knowledge Sources **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Fin?** Extremely easy to use and plug into existing knowledge sources **What do you dislike about Fin?** The Knowledge Sources interface could be improved a lot **What problems is Fin solving and how is that benefiting you?** Reduces TAT for simple queries and workload on support agents ### 16. Started using Fin Workflows **Rating:** 3.0/5.0 stars **Reviewed by:** Emmett M. | Chief Product Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Fin?** With Workflows, we're able to better serve customers of our smartphone app in different projects / locations by customizing their experience. **What do you dislike about Fin?** I'm not really using the AI resolution feature, but the Messenger interface makes it seem like an AI Agent is answering all the queries. I was able to change the icon but it still says AI Agent. Wish I had more control over that. **What problems is Fin solving and how is that benefiting you?** Cusomtized chatbot responses for our different customer segments, users in different locations. ### 17. Why retype the instructions on how to make a wheel, why AI makes support easier **Rating:** 2.5/5.0 stars **Reviewed by:** Peter M. | Technical assistant to CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Fin?** Getting over the initial block of how to write the answer in a way that the customer understands. Help making a nice sounding draft that the customer finds easy to read and nicely worded which makes customer support questions easier. Also the make draft feature is an amazing tool. **What do you dislike about Fin?** It is for some reason relatively hard to convince my non-techy support team to make drafts with it on the regular since "copilot is somewhat hidden" **What problems is Fin solving and how is that benefiting you?** Currently we don't have that many copilot responses (a few more free onse would be nice to convince my boss to start paying for the service) but it definitively helps cut down on time for the more repetetive/recurring questions by a lot. **Official Response from Kateryna Kharytonova:** > Hey Peter, Bobby here, I lead the support team at Intercom. I'd love to help offer advice / chat through the blockers with your Support team. Or hear any feedback on Copilot. if you want, you can email me at robert.stapleton@intercom.io Thanks man! ### 18. Using Intercom for work **Rating:** 4.5/5.0 stars **Reviewed by:** Oleg D. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Fin?** Its efficiency is most impressive. Fin instantly and accurately resolves a huge volume of our customer queries, pulling answers directly from our knowledge base. It's like having a brilliant, tireless support agent working 24/7, which has freed up our human team to focus on more complex, high-value interactions. **What do you dislike about Fin?** There is very little to dislike. If I had to mention something, it would be the desire for even more advanced customization options for its conversational tone to perfectly match our specific brand voice. However, its core performance is so strong that this is a minor wish for future improvement rather than a current issue. **What problems is Fin solving and how is that benefiting you?** Fin by Intercom is solving several critical problems for us. It instantly resolves the vast majority of our repetitive customer questions 24/7, which has freed our human support team to focus exclusively on complex issues where their expertise is most needed. This benefits us twofold: our team operates more efficiently and with higher morale, while our customers get immediate, accurate, and consistent answers from our knowledge base at any time. The result is a more scalable support operation and a significantly more satisfying and reliable experience for our customers. ### 19. Better than I ever expected **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Fin?** It's fantastic! We love how you can see and understand exactly what sources it's using. It feels like it's part of the team, and it's not a liability. Previously I thought we'd constantly be worried about what AI might say. As we've been able to build out something so custom to us, not only do we have control but also confidence and pride in the work it does. The snippets are helpful, recommendations for new knowledge/resources very impressive, and overall we're delivering a better experience for our customers. **What do you dislike about Fin?** We've reported a couple of bugs here and there, but there's not much I dislike. **What problems is Fin solving and how is that benefiting you?** Speed of resolution for our customers. Carefully qualifying customers before speaking with the human team. Helping the human team on tricky questions. ### 20. Good CRM with great design, config panel is amazing **Rating:** 4.5/5.0 stars **Reviewed by:** Camilo N. | Customer Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2025 **What do you like best about Fin?** Intercom has a great UI design that is intuitive and visually appealing. It offers ease of use to a certain extent, making it approachable for most users. The setup process is straightforward and quick, enabling teams to start efficiently. We recently switched from another CRM system, and the learning curve has been pretty easy for our team to understand. Our Customer Support team loves that we can handle interactions from different channels within the same platform. **What do you dislike about Fin?** One area where Intercom falls short is the merging process. Compared to other CRM platforms, merging customer conversations or duplicate contacts feels less efficient and can sometimes become cumbersome. Improving this functionality would significantly enhance the overall user experience. **What problems is Fin solving and how is that benefiting you?** As our company continues to grow, we needed a unified system capable of efficiently managing multiple support channels and keeping customer interactions organized. Intercom provides exactly that, consolidating communications from various channels into a single, organized view. This allows our team to access valuable customer insights instantly within the same interface used for assisting users. The modern and intuitive design significantly enhances our team's productivity and the overall customer experience. Additionally, we plan to incorporate even more support channels with Intercom in the upcoming months, ensuring our continued scalability and adaptability. ### 21. Simple and clean interface, ideal for growth **Rating:** 4.5/5.0 stars **Reviewed by:** Víctor G. | Head of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Fin?** The interface is very simple and clean, which makes it easy to use. Additionally, the learning curve is low, so it is easy to become familiar with it quickly. **What do you dislike about Fin?** It is an expensive product as you grow up **What problems is Fin solving and how is that benefiting you?** Lower personnel cost in customer service ### 22. Effortlessly Enhances Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Raaja K. **Reviewed Date:** December 04, 2025 **What do you like best about Fin?** I appreciate how Fin by Intercom has integrated information and resources, which helps us find relevant information quickly. It was very easy to set up, which made the transition smooth. **What do you dislike about Fin?** Nothing such. **What problems is Fin solving and how is that benefiting you?** I use Fin by Intercom for customer support. It solves the problem of finding relevant information by providing integrated information and resources, helping us find what we need quickly. ### 23. An outstanding app designed for exceptional customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Juan Pablo S. | Customer Support Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2025 **What do you like best about Fin?** Intercom offers a variety of tools that make my daily work as a support agent easier and help me be more productive **What do you dislike about Fin?** At this point, I have no issues. The app showed excellent stability **What problems is Fin solving and how is that benefiting you?** It allows me to rephrase different client situations in various ways, making it a highly useful and frequently used tool ### 24. Utilising FIN for out of hours support **Rating:** 4.5/5.0 stars **Reviewed by:** Michael N. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Fin?** We have been trialing FIN for a couple of months now to help with out of hour support and the results have been very positive. The training of the model was straight forward and one we were happy to invest in to get it right. Using to supplement for the team has gotten great feedback. We are clear that it is AI and customers are happy to use. **What do you dislike about Fin?** Nothing in the way we are utilising it. Our expectations is that it is a good assistant and it is more than achieving that. **What problems is Fin solving and how is that benefiting you?** We don't have 24/7 support cover. This allows us give a better level of support outside business hours ### 25. Overall, a satisfactory platform with certainly a scope of improvement! **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Fin?** Ability to easily train the bot on basic queries to support the self-serve aspect. **What do you dislike about Fin?** Doesn't support automation of complex or advanced queries/issues. **What problems is Fin solving and how is that benefiting you?** We are using it as a chat solution for both our Sales and Support teams. ### 26. Absolutely Love It—No Complaints at All **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsea S. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Fin?** Fin is great super through. Makes it easier to help work realted items. Customer support is great. **What do you dislike about Fin?** Trying to talk to someone on fin sometimes takes a long time to get responses. **What problems is Fin solving and how is that benefiting you?** It helps us intergrate our own chat box into our software ### 27. Best Omnichannel Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Michael I. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Fin?** What I like best about Intercom is how simple and intuitive it is to use. It’s hands down one of the best omnichannel tools available — everything from live chat to email and in-app messaging feels seamless. The UI is clean, the automation features are smart, and it makes communicating with customers feel effortless across all channels. **What do you dislike about Fin?** What I dislike, however, is the complexity of sending outbound messages, particularly SMS campaigns. For something that should be straightforward — like sending a quick message to a contact or group — the process feels unnecessarily complicated and clunky. It’s one area where Intercom could simplify things to better match the ease found in the rest of the platform. **What problems is Fin solving and how is that benefiting you?** With salesforce integrations and some of our outbound calling its great to bring this all into one dashboard to communicate and not have to switch from email, sms, messenger etc... ### 28. Solid Product with Slight Teething Challenges **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Fin?** Intercom's inbox management experience is a welcome change from Zendesk. The composer is easy to work with and integration of express macros for Internal Notes vs. Customer Replies avoids accidental macro applications by the team. IC's suite of AI tools has proven to be a robust component that our team leverages for tickets and chats **What do you dislike about Fin?** Two things come immediately to mind - Reporting and CNR - Configuring a CNR workflow that works consistently on all of our tickets and chats has been challenging. We've had to contact Support multiple times to understand why it wasn't working at times we expected it to and only recently did it start to work on a more or less consistent basis - Reporting - Creating reports in IC that could give us the insights we need from customers and on our team's performance has been a hurdle. It would be great if more options were added here to match up with Zendesk's offerings as we had to do a lot of manual work to pull data from IC into our team performance dashboards It's also strange that IC's light agent license does allow for simple ticket searches. This is something we had on Zendesk that made it easy for non-support staff to locate tickets from customers and it would be nice to see feature parity here with what ZD offers. **What problems is Fin solving and how is that benefiting you?** We are using FIN to help increase deflection on our general ticket and chat volume from Customers. We also use it to help with routing tickets to various teams who are best equipped to handle the customer's request ### 29. Fin Intercom UI Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Joshua B. | Learning & Development Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Fin?** I like how easily Fin works with Intercom—it blends AI and human support smoothly, pulls answers from your help center, and handles tons of questions with fast, accurate replies. **What do you dislike about Fin?** Sometimes Fin can miss the context or give overly generic answers, especially if the help center content isn’t detailed enough. It also needs a bit of setup and tweaking to get the best results. **What problems is Fin solving and how is that benefiting you?** It helps cut down on repetitive customer questions by giving instant, AI-powered answers, which saves our support team time and lets them focus on more complex issues. Also keeps response times low and improves the overall customer experience. ### 30. FIN needs more training **Rating:** 2.5/5.0 stars **Reviewed by:** Steven B. | AI assistant project, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Fin?** The answer is fast and it gives the article with the information. **What do you dislike about Fin?** The answer is fast but sometimes it does not answer what I asked. **What problems is Fin solving and how is that benefiting you?** It answers the questions I ask very quickly with the article of the info, however sometimes when I need an agent it confirms "Do you need an agent?" ### 31. So helpful for our business! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Fin?** Fin gathers all our support articles and information to create thoughtful and humanlike answers for our customers. The answers are typically spot-on (which is all determined by the information you feed it, so as a user, you can improve the answers) and supportive for our customers. Fin handles a large number of inquiries that come in, taking a load off our support team. **What do you dislike about Fin?** Sometimes, customers do not want to engage with AI at all, and it may take longer than they like to be routed to a human. **What problems is Fin solving and how is that benefiting you?** Answering a large amount of questions that come in with answers that are listed within our support articles. Taking a load off from our small team. ### 32. Support is here from different kinds of departments **Rating:** 4.0/5.0 stars **Reviewed by:** Rana O. | CS Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Fin?** Rarely gets down and for very few minutes it can be down then back to up again. I do like also how fin answers and categorize chats without buttons and selections smartly **What do you dislike about Fin?** Features need to be implemented to customers more and to have a feedback accordingly. To have support in much less SL as sometimes we have different things **What problems is Fin solving and how is that benefiting you?** Handling 500 chats per month with a resolution a matter that decreases the volume in few days. ### 33. Very impressive functionality **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Fin?** Nice interface, easy to use and implement, clear steps, and straightforward setup. You can clearly see all paths and steps in the instructions. After the AI instructions, you can connect other reusable bots and additional Intercom functionality (text, branches). You can write complex instructions, and they still remain clear and understandable. Convenient attribute updates in tasks and smooth use of data connectors. Overall, Fin handles article information very well, even with complicated customer questions, explaining and combining details from different articles effectively. For customer support, the multilingual functionality is especially valuable — one task can be used in multiple languages, which makes integration much easier and more efficient. **What do you dislike about Fin?** In integration with some workflows, there is a bug where Fin cannot interact with a “wait” step if it’s connected inside a bot. **What problems is Fin solving and how is that benefiting you?** Fin by Intercom helps respond to customers and resolve their inquiries more efficiently and promptly. It reduces the workload on the support team while enabling clients to get their issues resolved faster. Additionally, it simplifies supporting users across different regions with minimal scenarios, allowing a single task to be used in multiple regions. ### 34. First time using an AI Bot. Very impressed! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Fin?** We have tons of help articles that we have written for our users. I like that Fin can take that information to assist our clients automatically. I also like that I can provided Fin with additional information without having to make public text. Set up was pretty easy as well. **What do you dislike about Fin?** I would like Fin to read the responses we manually send to users and apply that to some of the interaction Fin has when assistance from our staff isn't needed. **What problems is Fin solving and how is that benefiting you?** Fin assists with the high volume of customer tickets. Being able to assist users directly has been a game changer for us. ### 35. A game-changer for our processes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Fin?** The AI deflection has been AMAZING for our team. Our prior system took so much manual work, and a lot of our customer support answers are super repetitive. It's been a game changer to have Fin tackle a bulk of those easy, repetitive customer needs so our team can put more time/energy into the more difficult questions as well as our responsibilities outside of the support function. **What do you dislike about Fin?** The biggest downside is the change management for our customers/users. Human-first support is a big part of what many of our customers love about our company, and I think having Fin as the first responder is a big change that might rub customers the wrong way. They can still reach us easily, but I am nervous about customers' opinions of our company in the longer term as AI becomes a bigger piece of all functions. **What problems is Fin solving and how is that benefiting you?** We only just implemented Intercom in the past month, so our use of Fin is still rudimentary, but right now the biggest problem Fin is helping solve is reducing our manual work. We traditionally get A LOT of support requests from customers and end-users, and they are typically repetitive questions. Fin is really helping our team focus on the more difficult/involved support needs by deflecting a lot of those simple requests that can actually be self-serviced. ### 36. A great upgrade for your Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** David D. | Customer Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Fin?** I love the language support, and how Fin can translate and switch between languages on the fly, **What do you dislike about Fin?** I wish that Fin was available via API on more platforms. **What problems is Fin solving and how is that benefiting you?** We are a small team based in the United States. We have recently gained some international customers and langugae has presented some challenges for our team. Fin's ability to support chat 24/7 and in multiple languages has really allowed us to scale the business without the overhead of scalling the team. ### 37. A very clean conversational interface **Rating:** 4.5/5.0 stars **Reviewed by:** Juliana T. | Product Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Fin?** I worked with Preply who used Fin by Intercom as the main platform to handle chats and emails in the customer support team, I had the chance t use it daily for 2 years, and it became my favorite support platform. I have used others, but none of them are as modern and easy to use as Intercom. I really like how everything is integrated to be handled in the same page, Chats, emails, satisfaction surveys and everything implemented to be useful for agents and leaders. I loved the integration that this platform has with all the different devices, it can be used in mobile, in PC, in Tablet, y any smart device basically, and if you encounter any issue with their integrations, they offered a very fast and accessible customer support team. **What do you dislike about Fin?** I think I could not see many things I dislike during this period. **What problems is Fin solving and how is that benefiting you?** It is a great platform to provide and get customer support in a fast period of time. Me as an agent find Intercom a platform very organized where I can be effective and work easily, and for customers, I think it is very easy to access support tool and be directed to the chatting site, same as having agents work fast on the customer's request. Also it was able to be used in different devices such as phone, PC, tablet, the app is available in any device. ### 38. Smooth AI assistance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Fin?** Fin feels very human like and offers qualitative responses with minimal setup. We can still finetune and improve, but the baseline was already production ready for us. **What do you dislike about Fin?** Fin sometimes misunderstands questions because we as humans are still able to process more context. However, this context can be added over time where you see Fin make mistakes, but this is a constant process that requires your attention. **What problems is Fin solving and how is that benefiting you?** Fin is answering our most basic requests and freeing up time with our human agents for more complex work. ### 39. Easy to Use AI support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Fin?** I love how easy Intercom makes it to set up and deploy Fin. The fact that it used our existing help center content made the whole process a breeze. Additionally, the smart optimization suggestions have been beneficial, resulting in a noticeable increase in our key metrics. **What do you dislike about Fin?** The answers that Fin generates are not perfect, and at times, you will come across an answer that Fin produced that is way off. **What problems is Fin solving and how is that benefiting you?** Fin took over a process that was 100% manual for our organization, and introduced a significant level of automation. We have freed up hours of employee time so they can focus on other important business functions. ### 40. Customers for 3 years - Poor experience **Rating:** 0.5/5.0 stars **Reviewed by:** Yuval Y. | Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2025 **What do you like best about Fin?** Easy to integrate and sounds promising on paper. **What do you dislike about Fin?** We've been customers of Intercom for almost 4 years now, and I couldn't regret more the decision to join Intercom. Customer support is extremely poor - it often takes hours or even days to get a response, and you’re constantly passed between agents who lose track of the issue, forcing you to repeat yourself multiple times. For example, they once blocked our ability to send emails without any warning, and only reinstated it several days later. In another case, one of our developers waited weeks for technical assistance. Pricing is very high compared to alternatives, especially as you grow. Nearly every feature is an upsell, so our bill keeps increasing unexpectedly. While the core product is decent, it’s far from perfect and doesn’t justify the high cost. They lack some integration like native Telegram integration (again, every channel is an upsell, ugh). Fin, in particular, is overhyped - most of its replies aren’t helpful. **What problems is Fin solving and how is that benefiting you?** Helping with CRM platform **Official Response from Kateryna Kharytonova:** > Hi Yuval, Bobby here, I lead the customer support team. I want to try and help turn this around. Our first response times are 1-4 hours Mon-Fri, based on urgency. I read your open conversation regarding blocked email sending. Can your team add the double opt-in step? This is the second time you've breached the email sending guidelines so we need them fixed before we can turn it back on. These are industry standard, and the same as our competitors. Our channel pricing is based on usage, and designed to be as close to "cost" as possible. We want customers to have whatever customer support channels they need for their business. Happy to chat through this in detail. Feel free to email me at robert.stapleton@intercom.io if you want to talk. I appreciate you using us after all these years and hope we can make this work. Thank you. ### 41. Streamlined AI support with occasional quirks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Fin?** Shines in its seamless setup within the Intercom inbox and its ability to surface accurate, conversational answers from our existing help center—dramatically reducing average first-response times and agent load. It’s incredibly easy to train, requires minimal maintenance, and its integration means customers get instant, human-like support around the clock. **What do you dislike about Fin?** At times, Fin will hallucinate or return slightly outdated information, which forces agents to step in and correct the record. Customizing its behavior beyond basic settings can be non-intuitive, and higher-tier pricing may be a barrier for smaller teams. **What problems is Fin solving and how is that benefiting you?** Solving the problem of high-volume, repetitive inquiries in my daily support operations by automatically surfacing accurate, contextually relevant answers to common billing, account, and feature questions—and triaging more complex issues to the right teams. This benefits me by drastically reducing response times, freeing me to focus on nuanced cases, and ensuring consistent, high-quality support even during peak request periods. ### 42. Intercom - The best tool for customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2025 **What do you like best about Fin?** The workflow for Intercom is great. Being able to have a lot of different inboxes that are used daily to answer email. This makes it easy for many different departments like our support and promotions to work more closely with each other and the service for our customer support representatives are higher than ever. **What do you dislike about Fin?** As I have not been working very close with Fin it is difficult to say. We had some technical issues in the beginning with the workflow which made us be backlogged on work for a while but after a few days the issue was resolved. So perhaps it was a bit difficult to learn but in the end it was a massive improvement. **What problems is Fin solving and how is that benefiting you?** Fin helps us provide instant, AI-powered answers within our chat support, which reduces the number of questions that need to be handled by a human agent. For example, the auto translation tool is something we have recently implemented and is going to great use to help both the CSR's and the customers with their questions. ### 43. Accurate, Fast, and Effortless to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Fin?** FIN does a great job for us. It's super accurate. It doesn't deviate from what we want it to do. It's fast. **What do you dislike about Fin?** So far, we've not encountered any issues with FIN. I would say that our implementation so far has been pretty simple though. **What problems is Fin solving and how is that benefiting you?** Our support hours are 7-7, Monday through Friday. FIN unlocks 24/7/365 support for us. ### 44. Great for Reducing Queries, But Needs User Engagement for Full Potential **Rating:** 4.0/5.0 stars **Reviewed by:** Hollie H. | customer success manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Fin?** It can help reduce inbound queries freeing up agent time for more complex tasks. **What do you dislike about Fin?** Some people aren't ready to use it to its full ability and treat it like an old school chat bot, giving it 1 word input making it hard for FIN to work their magic. **What problems is Fin solving and how is that benefiting you?** This tool helps reduce the workload for agents by automatically handling and responding to repetitive, straightforward FAQs that are already detailed in our help centre guides. ### 45. Making Fin be your costumer's first point of contact is like having a virtual receptionist **Rating:** 5.0/5.0 stars **Reviewed by:** Andres G. | Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Fin?** It's usability range cause no matter what you offer in terms of service or product. Fin will pull up from the knowledge space and or your own team experience handling different requests or Claries **What do you dislike about Fin?** It's set up could be simplified, its auto-triage or categorization can be suggested from the teams journey up until Fin AI is activated **What problems is Fin solving and how is that benefiting you?** Diagnosing and narrowing issues down to the core to the point that it can be escalated to Tier 2 ### 46. Intercom provides me with the tools i need for easy support **Rating:** 4.0/5.0 stars **Reviewed by:** Nelis Jesse J. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Fin?** As a growing business owner it helps me scale up when needed and on demand, no hiring of extra team members, just Fin doing what he's best at. **What do you dislike about Fin?** Sometimes mis interpets my clients, but always proactively requests more information to be able to solve any issues. **What problems is Fin solving and how is that benefiting you?** Fin is solving the issues im having with being a growing startup and manageing the customer support with a small team, you can imagine this aint no small thing. Fin allows us to grow without the hassle of new employees ### 47. Fin by Intercom: The Most Advanced AI Chatbot for Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Nitin K. | Associate Lead - Digital Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Fin?** Fin by intercom is the most advanced AI chat bot I have used for our customer support. Accurate and requires very less optimization. **What do you dislike about Fin?** Should have give option to control the Fin's response even more efficiently. **What problems is Fin solving and how is that benefiting you?** It is helping us address our customers basic and common queries quickly 24x7, sparing our support team time to tackle complex and important issues. ### 48. Love Fin by Intercom, its super super friendly and gives us a huge productivity boost! **Rating:** 4.5/5.0 stars **Reviewed by:** Bob G. | AI Business Operations specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Fin?** The ease of use but also the impact you can make with the tool. Within a couple hours you've got a setup and from that moment on its clear how to improve and hit high resolution rates on your conversations. **What do you dislike about Fin?** I think in this moment of time its one of the best AI customer services tools out there, but there are always things to improve. For one I'd say that all AI analysis should be multilingual and it would be nice if tasks launched by FIN would be more easy to connect with our data warehouse, currently its all API but if this is easier it speeds up the process. **What problems is Fin solving and how is that benefiting you?** Scaling our business and customer interactions with high quality support without having to invest in a bigger support team. ### 49. Nice easy solution for troubleshooting **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher G. | Digital Success Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Fin?** I like having access at any time I need it **What do you dislike about Fin?** It wasn't able to answer complex questions about my account so I eventually had to ask for a human **What problems is Fin solving and how is that benefiting you?** It helped me get very quick answers to several questions I had about specific features. I was impressed with that. ### 50. Fin is a great Allie **Rating:** 5.0/5.0 stars **Reviewed by:** Alondra P. | customer success manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Fin?** It gives you real answers, it doesn't seem like your typical AI automated responses. It's very helpful. It provides all the help you need at an instant, and you can use it while on a call. **What do you dislike about Fin?** I think that if you are not specific enough, you could fall into a rabbit hole with Fin. **What problems is Fin solving and how is that benefiting you?** being able to ask questions on how to create tabs, workspaces, etc. How they function and how to apply it to my day to day. ## Fin Discussions - [What is the best way to deal with emails sent to your personal email and getting into the help desk?](https://www.g2.com/discussions/what-is-the-best-way-to-deal-with-emails-sent-to-your-personal-email-and-getting-into-the-help-desk) - 1 comment, 3 upvotes - [While interaction can be audio visual emojies be developed](https://www.g2.com/discussions/15032-while-interaction-can-be-audio-visual-emojies-be-developed) - 2 comments, 2 upvotes - [How do you send e-mails and chat for a list of e-mails?](https://www.g2.com/discussions/how-do-you-send-e-mails-and-chat-for-a-list-of-e-mails) - 1 comment, 1 upvote - [Can you add a feature that lets users customize the notification sound for different inboxes?](https://www.g2.com/discussions/50600-can-you-add-a-feature-that-lets-users-customize-the-notification-sound-for-different-inboxes) - 1 comment, 1 upvote - [What's the best way to tag group audiences at once?](https://www.g2.com/discussions/50515-what-s-the-best-way-to-tag-group-audiences-at-once) - 1 comment, 1 upvote - [View Fin pricing details and edition comparison](https://www.g2.com/products/fin/reviews?page=8§ion=pricing&secure%5Bexpires_at%5D=2026-07-04+22%3A05%3A17+-0500&secure%5Bsession_id%5D=9a6d26f7-010a-41cf-9938-1bf59cdbfeb5&secure%5Btoken%5D=a8053feeb89737e8f46b0f223d57d2329d3a73f7860eab603e6f35c6a2856360&format=llm_user) ## Fin Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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[Productboard](https://www.g2.com/products/productboard/reviews) - [Reusely](https://www.g2.com/products/reusely/reviews) - [RingCentral Events](https://www.g2.com/products/ringcentral-events/reviews) - [SafetyCulture](https://www.g2.com/products/safetyculturehq/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [SendSafely](https://www.g2.com/products/sendsafely/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopware](https://www.g2.com/products/shopware/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Stripe](https://www.g2.com/products/stripe-agentic-workflow-stripe/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Sycamore](https://www.g2.com/products/sycamore/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - [TVEyes](https://www.g2.com/products/tveyes/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Mail](https://www.g2.com/products/zoho-mail/reviews) ## Fin Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Messenger** - Sequencing - AI - Live Chat - Customization Interface **User Analysis** - Survey Implementation - Data Analysis **Channels** - Multi-Channel Coverage - Open Listening **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Document Processing - Feedback Collection **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Design** - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Platform Basics - Digital Adoption Platform** - Integration - Communications **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Fin Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,843 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,629 reviews) - 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