I like how easy it is to use, and how you don't have to learn additional hot keys - you're already familiar because of Figma! The community space is wonderful and super helpful. Review collected by and hosted on G2.com.

I don't think there are any big downsides. I sometimes dislike how the user flow/diagramming function doesn't predict where I want the next bubble, but it's easy enough to use. Review collected by and hosted on G2.com.