G2

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

5/2/2022

"More than expectation ever"

5/5

What do you like best about Fidel API?

Fidel provides transaction data to clients through API. In this routine service, they made a great customer success experience for me with thoughtful care and following up with details. I couldn't imagine the B2B service company can make this kind of customer success! Also, Fidel exceeds my expectation, always. Review collected by and hosted on G2.com.

What do you dislike about Fidel API?

Hum...well I couldn't tell something 'dislike' but more flexible functions are demanded. But most of the inflexibility is coming from network card companies, so it's not only their matter. Review collected by and hosted on G2.com.

Recommendations to others considering Fidel API:

If you are considering a sort of card-link service, Fidel would be the best partner for you. I've reviewed all others but Fidel has a more competitive edge. Also, I've got the recommendation of Fidel from one of the major card network companies. Review collected by and hosted on G2.com.

What problems is Fidel API solving and how is that benefiting you?

Mostly, gathering all transaction data from 3 major credit card networks is not an easy job, if I enrolled in each network. I was supposed to build my backend system to merge them, but Fidel provides the data in real-time. Also, once I had an issue, Fidel understands my situation more than I did and solve the issue with the network card company. Moreover, Fidel develops new functions, like reimbursement, and I start using it to my customers! Fidel looks not just a service provider but a true partner. Review collected by and hosted on G2.com.