G2

Nguyen Thanh Ly D.

Chargée d'Etudes & Customer Insights

Mid-Market (51-1000 emp.)

6/8/2026

"Qualification of verbatims and user-friendly platform"

4.5/5

What do you like best about Feedier AI?

The qualification of customer verbatims is precise and detailed, particularly thanks to the scores and sentiment analysis. The platform is user-friendly and allows for deeper text analysis, with a clearer and more usable reading of feedback. Reports by salon are available to facilitate the reading of qualitative data. Review collected by and hosted on G2.com.

What do you dislike about Feedier AI?

To date, there is not yet the possibility to export reports in PPT format, or verbatims in Excel format. Review collected by and hosted on G2.com.

What problems is Feedier AI solving and how is that benefiting you?

We had a considerable volume of customer verbatims, but they were largely underutilized. The solution proposed by Feedier allowed us to deepen our analyses by cross-referencing qualitative data (verbatims) with our quantitative indicators (NPS, SAT, LOY), in order to better understand and explain the trends observed in the post-show results.

We are now able to precisely identify the main irritants and assess their impact on the NPS and the overall satisfaction level of a show. Review collected by and hosted on G2.com.