1. It's very easy to implement and generate the ticket and share the same<br>2. Dashboard available is very useful to keep tracker of all issues which are closed and open.<br>3. The ability to add subtasks to existing tickets enables to reduce duplication of efforts<br>4. Customer support is very responsive and gives fast resolution for the query raised Review collected by and hosted on G2.com.

1. Data can't be exported in an excel sheet<br>2. There are no proper reports which are generated to analyze data and present a clear picture to stakeholders. Review collected by and hosted on G2.com.