G2

Joseph J. L. M.

Customer Support Manager

Computer Hardware

Small-Business (50 or fewer emp.)

1/19/2023

"Good Option For The Occassional Fax"

4.5/5

What do you like best about FaxZero?

I have plenty of subscriptions for various services and those costs have started to creep on me. Given the level of faxing, I do these days it no longer made sense to me to maintain a Fax subscription as my usage no longer justified the costs. I did however still retain the need for sending the once-in-a-blue-moon fax. I also wanted to use a service that was established and reputable so that my data privacy was not being abused. Having read several online reviews I wound up using faxZero for the occasional fax. In return for being able to send up to a 3 Page fax for free it comes with branding from faxZero on the cover page, fair enough trade-off in my mind. If I have a need, and only once do I remember this, I can also pay to send a fax of greater length and the price is about $2 which is not unreasonable and lets be honest, the convenience factor is nice. No more drives to Kinkos or OfficeDepot Review collected by and hosted on G2.com.

What do you dislike about FaxZero?

There are not a lot of downsides to using the service. If I was needing to fax something of a professional nature like a reference for a job or a resume I would not be keen on sending it through with a branded fax page. It is never been a big deal to me, but there is no cover page designer so if that was something important you will not find it. I would also say, as someone who is pretty careful with Privacy I would not want to send private personal information like medical records as I still am not confident in the security. They do have a fully disclosed Privacy policy online. The information on the retention of Personally Identifiable Information is a little vague. I guess the only other critique is that it is a little bare bones, but hard to complain about it when the service is free. Review collected by and hosted on G2.com.

What problems is FaxZero solving and how is that benefiting you?

The simple answer to this question is that in 2023 I do not do a lot of faxing. So for those occasions when I do find the need to send a fax this service fills the need for me. Also as it is web accessible it does not break my workflow I am able to easily transition from creating a document to sending a fax with minimal effort. This makes the service cost-effective but also easy to use. It also goes without saying that it also precludes the necessity from years back of having a dedicated fax line and the need for a fax machine and of more recent years subscriptions to services like eFax or Fax.Plus Review collected by and hosted on G2.com.