G2

Bobby S.

Small-Business (50 or fewer emp.)

4/25/2023

"Exceptional Product & Shipping Protection Coverage"

5/5

What do you like best about Extend?

Extend Shipping and Product Protection allows Felix Gray to add further value for our customers. Extend is a crucial part of our efforts to deliver a best-in-class digital experience that drives customer lifetime value and increases brand loyalty. Shipping protection is a value-added service that provides protection for replacement when customers’ packages are lost, stolen, or damaged in transit. Similar to Product Protection, it turns a customer pain point into a positive brand interaction. Review collected by and hosted on G2.com.

What do you dislike about Extend?

No downsides! Extend is easy to opt into and filing a claim is seamless with their chatbot and/or customer support team via phone call and email. I highly recommend merchants to evaluate adding Extend to their offerings to protect customer purchases! Review collected by and hosted on G2.com.

What problems is Extend solving and how is that benefiting you?

The Extend ADH Protection Plan begins at the time the customer purchases the product and lasts for the duration of the term it was purchased for. The ADH plan covers damage caused by accidents such as drops, breaks, and spills. Extend provides you peace of mind and financial protection should there be a product failure or accidental damage. The Extend ACH protection plan provides accident coverage, replacements, malfunctions, and a $0 deductible. Review collected by and hosted on G2.com.