G2

GP

Guru P.

software engineer

Mid-Market (51-1000 emp.)

6/30/2021

"Great Could Telephony(IVR) Solution for B2C companies"

4/5

What do you like best about Exotel Customer Communication Platform?

1. Their all-in-one tool to manage and track customers.

2. End2end personalized customer calling experience.

3. Good for concurrent calling Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Sometimes there's a lag in the calls, redirection happens twice, and even without the customer answering the call, I can hear his/her voice. Review collected by and hosted on G2.com.

Recommendations to others considering Exotel Customer Communication Platform:

If you have heavy customer data and would be cost-economical then Exotel is the ideal solution for you. Review collected by and hosted on G2.com.

What problems is Exotel Customer Communication Platform solving and how is that benefiting you?

Every day our Operations team call 1000s of customers, with Exotel we are able to -

1. Manage the leads properly

2. Track their calls

3. Easy integration with Leadsquared(CRM). Review collected by and hosted on G2.com.