--- title: Exceed.ai Reviews meta_title: 'Exceed.ai Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 88 reviews by the users' company size, role or industry to find out how Exceed.ai works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 88 scale: '5' date_modified: '2026-07-17' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Exceed.ai Reviews **Vendor:** Genesys **Category:** [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) **Average Rating:** 4.6/5.0 **Total Reviews:** 88 ## About Exceed.ai Exceed.ai is a conversational marketing platform that helps marketers drive more pipeline from email and website visitors. Exceed AI Assistant works 24/7/365 alongside humans to ensure every lead is followed up with, nurtured, and qualified using two-way email conversations. When a lead is qualified and ready to talk to a human it will go ahead and book a meeting directly on your rep’s calendar. It also automatically updates your CRM and marketing automation platform with the latest lead status when leads are qualified, change jobs, leave the company, are not the right person, or ask to be contacted at a later time. Learn how leading companies like Elkem, On24, SugarCRM, Hearst, Comeet and others use Exceed.ai to Exceed their goals at https://exceed.ai/ Businesses use Exceed for: 1. Inbound lead follow up - Immediately respond to and follow-up with incoming leads 2. Convert website visitors into leads via chatbot 3. Qualify leads (MQLs) - Verify a lead's intent and qualify before handing it to sales 4. Sales touched but unresponsive - Follow-up after a rep has attempted outreach but the lead has been unresponsive. 5. Activation of cold/dormant leads - Initiate contact with prospects that previously expressed interest 6. Up-sell - Readout to free users to identify if they are ready to converse with a human rep 7. Low scoring and recently engaged leads - Reach out to leads that recently engaged in low-scoring, first-touch activities like content syndication, social media etc ## Exceed.ai Pros & Cons **What users like:** - Users value the **automation** features of Exceed.ai, enhancing lead engagement and freeing up sales teams for important tasks. (3 reviews) - Users value the **automated lead qualification and engagement** of Exceed.ai, streamlining sales processes and enhancing efficiency. (3 reviews) - Users appreciate the **automatic qualification and engagement of leads** with Exceed.ai, enhancing efficiency and boosting sales outreach. (3 reviews) - Users love the **automation ease** of Exceed.ai, enhancing lead engagement and saving valuable time for the sales team. (2 reviews) - Users appreciate the **efficiency** of Exceed.ai, as it automates lead engagement and streamlines sales processes significantly. (2 reviews) - Features (2 reviews) - Time-saving (2 reviews) - Communication (1 reviews) - CRM Integration (1 reviews) - Customizability (1 reviews) **What users dislike:** - Users note the **AI's tendency to give up quickly** on technical inquiries, affecting the overall user experience. (2 reviews) - Users find **limited customization** in Exceed.ai, making advanced workflows and personalization somewhat challenging to implement. (2 reviews) - Users feel the **complexity in setup and rigid AI responses** hinder effective use, especially for detailed analytics. (1 reviews) - Users find the **difficult setup** of Exceed.ai can be quite challenging, impacting initial usability and experience. (1 reviews) - Users find the **inadequate reporting** on Exceed.ai limiting for deeper insights and customized analytics. (1 reviews) - Integration Issues (1 reviews) - Intuitiveness (1 reviews) - Learning Curve (1 reviews) - Limited Features (1 reviews) - Limited Social Media Integration (1 reviews) ## Exceed.ai Reviews ### 1. Revolutionized Our Lead Engagement Process **Rating:** 5.0/5.0 stars **Reviewed by:** Jojo p. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Exceed.ai?** I love using Exceed.ai for its ability to automatically qualify and engage leads through conversational AI, freeing up our sales team to focus on closing deals instead of chasing unready prospects. The seamless CRM integration means we don't waste time manually logging conversations or updating lead statuses anymore, as everything syncs automatically. The natural conversational flow is great because it doesn't come across as robotic like most chatbots, actually getting prospects to respond and boosting our engagement rates by around 40% compared to our old generic email blasts. **What do you dislike about Exceed.ai?** Sometimes the AI gives up too fast on technical questions and just says 'let me get someone to help you' instead of actually trying to answer, which feels lazy to the prospect. They should let us upload our own FAQ or product docs so the AI can answer basic technical stuff instead of giving up and asking for human help every time someone asks a real question. **What problems is Exceed.ai solving and how is that benefiting you?** I use Exceed.ai to automatically qualify and engage leads, freeing up our sales team. It solves the back-and-forth of scheduling and lead qualification. The natural flow and CRM integration boost engagement by around 40%, syncing data automatically and ensuring no lead falls through the cracks. ### 2. AI-Powered Tool that Simplifies Lead Management and Outreach **Rating:** 4.0/5.0 stars **Reviewed by:** Ricky R. **Reviewed Date:** January 14, 2026 **What do you like best about Exceed.ai?** I use Exceed.ai to make our lead engagement and sales outreach much easier. It helps manage conversations with prospects through AI-powered emails and chats, so we can respond quickly and stay consistent without losing a personal touch. It saves time by automating routine follow-ups and qualifying leads, freeing up our sales team to focus on more important conversations. It ensures that no lead gets missed by automating follow-ups and responses, saving a lot of time and effort. The tracking and reporting features are really helpful too, providing a clear picture of every lead and conversation in one place and letting me see exactly where every conversation stands. This makes it easier to prioritize tasks, make smart decisions, and measure results, which is a big reason why Exceed.ai simplifies managing leads. Overall, Exceed.ai has become a really valuable tool for staying organized and efficient, making managing leads and staying on top of sales outreach a lot easier. **What do you dislike about Exceed.ai?** One thing I’ve noticed about Exceed.ai is that while it’s great at handling routine follow-ups, customizing some workflows or responses can be a bit tricky. Some of the advanced features aren’t super intuitive, so it can take a little time to get the hang of them. I also wish there were more options for personalization and integrations with other tools, which would make using it even smoother and easier. **What problems is Exceed.ai solving and how is that benefiting you?** I use Exceed.ai to automate lead engagement and sales outreach, saving time by handling routine follow-ups and ensuring no lead gets missed. It keeps conversations consistent, freeing my team to focus on important deals and providing a clear, organized view of every interaction. ### 3. Transforms Lead Engagement with Automated Precision **Rating:** 4.5/5.0 stars **Reviewed by:** Navanitha P. | Accounts Payable Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Exceed.ai?** I like that Exceed.ai provides prompt and consistent communication 24/7, which ensures that every lead receives an immediate and well-structured response, even outside of business hours when the sales team is offline. The automation of follow-up emails not only saves manual human effort but also helps in qualifying leads with quality questions. **What do you dislike about Exceed.ai?** Reporting and Analytics could be more detailed and customized. The AI responses are sometimes rigid when the situation is complex and tough to handle. The reporting must be enhanced with more customized dashboards and deeper insights into conversation drop-offs and conversation stages. AI responses could improve by better handling complex content-specific questions with more flexible and natural language understanding. Initially, it was a bit complicated to set up. **What problems is Exceed.ai solving and how is that benefiting you?** I use Exceed.ai to engage with customers, ensuring no sale is missed. It provides prompt 24/7 communication and automates email follow-ups, qualifying leads with quality questions and saving manual effort. ### 4. The sales assistant that your business needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Jacqueline P. | engineer in architectural technology, Enterprise (> 1000 emp.) **Reviewed Date:** December 22, 2022 **What do you like best about Exceed.ai?** First of all, it should be noted that it has an excellent lead qualifier using reciprocal email, SMS and chat dialogues. Virtual assistance instinctively schedules a meeting when a high-potential user is ready to talk to a human. Making a summary of our experience, we can express with certainty that it is the system with excellent functions that acts to obtain satisfactory results. With Exceed.AI, we achieve spectacular customer service, and in this way, we can meet our objectives. They guided us through the implementation of this software and continued to track our routine to make sure our system was perfect. **What do you dislike about Exceed.ai?** Our work team's primary and only problem was the perception of a virtual actor working with potential users; it took us some time to get used to it. However, its function is exceptional once adapted to the system and its perception. Our company has achieved positive customer flow, and we owe it all to Exceed as it gets smarter every day and our representative effort is reduced, which I think is lovely. **What problems is Exceed.ai solving and how is that benefiting you?** The virtual market has increased the sales of all our businesses, and its usability has been a perfect strategy to help grow our marketing and sales. IA has managed in 2022 to achieve a follow-up of each potential client working 24/7, thus achieving excellent results. It should be noted that Exceed.IA automatically runs and modernizes its CRM and marketing systemization platform with the period of potential users. ### 5. Excellent sales assistant to have on hand **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Exceed.ai?** The team at Exceed, is extremely hands-on, supportive and helpful. The actual tool saves our team as we outreach to new prospects and takes fairly cold leads through our funnel. **What do you dislike about Exceed.ai?** I think the AI is still evolving so there are some limitations such as properly analyzing the content of responses to ensure the follow-up is relevant and consistent. **What problems is Exceed.ai solving and how is that benefiting you?** The Virtual assistant helps save time when trying to engage with leads that are very upper funnel. It can somewhat prequalify lead which helps. ### 6. Director of Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria R. | Director of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Exceed.ai?** Exceed’s virtual assistant tool has been a game changer in our Sales Department. The VI sends frequent emails, checks our sales reps' calendars to schedule calls based on their availability, as well as updates our CRM with their status. Exceed also provides us with weekly analytics that helps us understand and track the effectiveness of our outreach efforts. Not to mention, Hadas and her team are so quick to respond when I have questions and are always available to hop on Zoom to clarify any concerns. Exceed’s VI’s are literally like having 3 additional employees who effectively work around the clock to schedule appointments **What do you dislike about Exceed.ai?** At the moment we do not have any dislikes that come to mind. **What problems is Exceed.ai solving and how is that benefiting you?** Helping us stay consistent with our follow-up plan. Relieving the stress and pressure on our sales girls so they can focus on doing calls and meetings **Official Response from Exceed AI:** > Hi Victoria! I am absolutely delighted to hear you're having such success with Exceed.ai and that Hadas and our customer team are providing you with what you need to reach your goals. Thanks so much for taking the time to review Exceed.ai. We hope you've been able to make the most of your time spent and can't wait to watch you continue to grow! Cheers. ### 7. Absolutely Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Ray F. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Exceed.ai?** We have scheduled more appointments than ever. Easy setup. Integration with our CRM is seamless. Onboarding has been a joy so far. Increased efficiency from the sary date/ **What do you dislike about Exceed.ai?** Nothing really. With any software, there is room for improvement specific to the use case, but so far I love everything. **What problems is Exceed.ai solving and how is that benefiting you?** It is helping us qualify leads. Follow up with old leads. Schedule appoint with qualified leads. We had to have complex workflows using multiple platforms to achieve this, and it was not as efficient and seamless as Exceed.ai ### 8. Excellent lead qualification and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** David E. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Exceed.ai?** Exceed does a great job at taking leads and bringing them through the early stages of the sales funnel to ensure quality and suitability. It has improved our conversion rate significantly. **What do you dislike about Exceed.ai?** So far the only downside has been adjusting to the new workflow, which is inevitable with any service. Any small issue has been immediately resolved by customser service. **What problems is Exceed.ai solving and how is that benefiting you?** Losing leads early in the funnel. ### 9. Increased Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Cole P. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Exceed.ai?** The service is a game changer. I have increased my productivity 10 fold and my client interaction has increased dramatically. This is my first month using the product and my sales are up! **What do you dislike about Exceed.ai?** There are a few minor details to work out, like email notifications for certain sequences/escalations, but overall very happy. **What problems is Exceed.ai solving and how is that benefiting you?** Constant client interaction and communication. We are a small company and this helps us increase our sales. ### 10. More & More sales qualified leads from marketing **Rating:** 4.5/5.0 stars **Reviewed by:** Mohamed T. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2022 **What do you like best about Exceed.ai?** The AI assistant takes up the responsibility of handling the long initial conversation with the leads, which the sales team sometimes despises. **What do you dislike about Exceed.ai?** There is nothing much I dislike about the exceed.ai.It's cool and is positively impacting the business so far. **What problems is Exceed.ai solving and how is that benefiting you?** My sales team is always notified only when there is a qualified lead. This saves more quality time in the sales process and leads to more goal-oriented results. exactly what was needed. ## Exceed.ai Discussions - [What do you recommend to those considering Exceed.ai for automating their sales processes?](https://www.g2.com/discussions/what-do-you-recommend-to-those-considering-exceed-ai-for-automating-their-sales-processes) - [What is Exceed.ai used for?](https://www.g2.com/discussions/what-is-exceed-ai-used-for) - [View Exceed.ai pricing details and edition comparison](https://www.g2.com/products/exceed-ai/reviews/exceed-ai-review-2480430?section=pricing&secure%5Bexpires_at%5D=2026-07-19+05%3A06%3A47+-0500&secure%5Bsession_id%5D=d2d36c4b-4b68-4ba4-92e4-b5eea6b205a4&secure%5Btoken%5D=193c51b7d23fd850747bfec947536791b15b3763b114473c5c6c05d5c27bc376&format=llm_user) ## Exceed.ai Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Channels** - Website - Text Message (SMS) - Other **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Performance Analysis** - Coaching - Peformance Tracking **Sales Analysis** - ROI Forecasting - Sales Forecasting **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Exceed.ai Alternatives - [Conversica](https://www.g2.com/products/conversica/reviews) - 4.5/5.0 (185 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews) - [Qualified](https://www.g2.com/products/qualified/reviews) - 4.9/5.0 (1,504 reviews)