![Mark E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark E.")
ME

Mark E.

CEO of GreenLeaf Accounting Group

Accounting

Mid-Market (51-1000 emp.)

5/1/2026

"Flexible survey tool that handles more complex research than most"

4/5

What do you like best about eSurvey?

What stood out to me with eSurvey is how flexible it is once you get past the basics. At GreenLeaf, we use it mainly for client feedback and occasional internal surveys, and the ability to mix different collection methods web and mobile mostly for us has been genuinely useful. The logic options are strong compared to other tools I’ve tried—things like branching and answer piping make it possible to ask more relevant questions instead of forcing everyone through the same flow. I also like the reporting side. Exporting data into formats we can actually use in our analysis workflow especially spreadsheets saves time, and the structure is clean enough that we don’t spend hours reworking it. Review collected by and hosted on G2.com.

What do you dislike about eSurvey?

The interface isn’t the most intuitive at first. It took some trial and error to fully understand how to set up more advanced surveys, especially when using logic rules. It’s not something you can just jump into and master in an hour. Also, while the reporting is solid, the visual dashboards feel a bit dated and could be easier to customize. For quick executive summaries, we sometimes still reformat results outside the platform. Review collected by and hosted on G2.com.

What problems is eSurvey solving and how is that benefiting you?

Before using eSurvey, collecting structured feedback from clients and staff was inconsistent, and analyzing responses was more manual than it should have been. Now we have a more standardized way to gather insights, whether it’s about service satisfaction or internal process improvements. The biggest benefit is better decision-making—we’re not relying on assumptions as much. For example, we’ve been able to identify specific friction points in our onboarding process and adjust based on actual responses rather than guesswork. It’s also helped us scale feedback collection without adding extra admin overhead, which matters for a growing firm like ours. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite

See what 136 reviewers think of eSurvey

4.3 out of 5 · Verified reviews from real users

[
Read all reviews
](https://www.g2.com/products/esurvey/reviews)