G2

Lou P.

Owner

Small-Business (50 or fewer emp.)

10/31/2026

"Bike hire software that actually knows which bike is which"

5/5

What do you like best about EquipDash?

We hire e-bikes on the Northern Rivers Rail Trail and run a shuttle, so we're half bike rental shop, half tour operator. EquipDash is the 1st booking system we've had that handles both properly. Every e-bike is set up as its own bike with a frame size, so when someone books and puts in their height it gives them a small, medium or large and we stop running out of mediums on a Saturday. Tag-alongs, kids' trailers and our one e-trike are add-ons with their own stock, so the website can't promise four tag-alongs when we've only got three.

The shuttle is the other big one. Our main product is the Milk Run: we drive you to Murwillumbah and you ride the 21 km back to us. The van has 11 seats and the trailer fits 12 bikes, and Equipdash counts both, so I've stopped overbooking the 8:30 run. Waivers get signed on their phone before they turn up (parents sign for the kids), and walk-ins go through the same till, so I'm not adding up two systems at 5pm. Viator bookings come in through the integration and take a bike out of stock like anyone else's. Review collected by and hosted on G2.com.

What do you dislike about EquipDash?

Setting up the Milk Run took me a while. I couldn't work out if it should be a tour with a bike added on or a bike hire with a shuttle seat added on. Their support chat sorted it with me in about half an hour, but I'd never have figured it out on my own. Connecting Viator also took some back and forth. And the reception in Mooball is rubbish, so the iPad in the shed can be slow to load, which isn't really their fault. Review collected by and hosted on G2.com.

What problems is EquipDash solving and how is that benefiting you?

Rezdy was fine for selling the shuttle, but it's built for tours. It had no idea which bike was which, so I kept the fleet and the servicing in a spreadsheet, and we paid a fee on every booking on top of the monthly price. Now the booking fee is small and we pass it on to the customer, and the bikes look after themselves. Every e-bike counts its own hires, and the tune-up bot puts a bike on the workshop list when it's due, so it comes off the booking page until Dee signs it off. We used to find worn brake pads the hard way, on the hill up to the tunnel.

The AI phone answering (what they call AI front desk) means I can actually ride the guided Saturday trip without the phone ringing out the whole time. It tells people what's free and texts them a booking link. When we get a big afternoon storm warning, the weather bot gives me a list of who's out and who's booked, and they get a text to move their day. I run most of it from WhatsApp by messaging dash, the ai assistant like how many mediums left for Sat, or who hasn't signed their waiver for the 8:30. It's the best bike rental software I've used, and I've used a few in my time in the trade! Review collected by and hosted on G2.com.