G2

Jamie H.

Owner

Small-Business (50 or fewer emp.)

10/27/2026

"All-in-One Booking, Waivers, POS and Inventory That Streamlined Our Ski Hire"

5/5

What do you like best about EquipDash?

We're a small ski and snowboard hire shop in Canterbury, NZ, on the road up to the club fields, and most of our trade is Friday night pick-ups. The main reason we moved to EquipDash was getting online bookings, digital waivers, the counter POS and our inventory in one system. Before, we had Booqable for bookings, a separate waiver app and a card reader, and none of it talked to each other.

When people book online they put in their height, weight, boot size and ability, so by the time they walk in the fit ticket's done and the DIN's worked out. Returning customers come up with last season's fit, which people think is magic. Parents sign the kids' waivers on their phone before they get here. We scan every ski and board out, and boots are tracked by size, so we've stopped double booking the size 27s on powder weekends. Walk-ins go through the same POS as the online bookings, and the deposit goes on their card as a hold. Review collected by and hosted on G2.com.

What do you dislike about EquipDash?

Our whole thing is picking up the night before, and it took me a while to get the hire days counting how I wanted. Pick up at 7pm Friday and drop off Sunday night is two ski days, not three. Support sorted it with me, but it wasn't obvious. I'd also like the tyre-size question for chain hire to be a proper dropdown that matches our chain sizes. Right now it's a custom form field and people type all sorts in it. Review collected by and hosted on G2.com.

What problems is EquipDash solving and how is that benefiting you?

Missed calls, no-shows and losing track of gear. We're an hour from Christchurch and people change plans when the forecast changes. Now they get a reminder the afternoon before, and if they miss pick-up a bot follows up and most of them rebook instead of just vanishing. People who forget to bring stuff back get a text link to extend another day and pay, and nearly all of them do. Returned gear goes straight onto a tune job for Lars in the workshop. Anything with a core shot comes off the booking page until he signs it off, so nobody gets handed a dodgy pair. We haven't lost a pair of skis since we switched. Review collected by and hosted on G2.com.