BS

Bethany S.

Digital Marketing Manager

Management Consulting

Small-Business (50 or fewer emp.)

8/24/2026

"Email Tracking and Workflows That Make Follow-Ups Effortless"

4.5/5

What do you like best about EngageBay?

The email tracking has been really useful for us. I can see when someone opens an email and whether they clicked on a link, which helps a lot when deciding when to follow up. The workflows are another feature I use quite often. We can setup follow-ups based on things like an email being opened or a link being clicked, so we don't have to keep checking everything manually. Review collected by and hosted on G2.com.

What do you dislike about EngageBay?

There are quite a few features, so it took me a little while to get used to where everything is. Once you get familiar with it, though, it becomes easier to work with. Review collected by and hosted on G2.com.

What problems is EngageBay solving and how is that benefiting you?

It mainly helps us to stay on top of emails follow-ups. Before it was easy to lose track of who had replied, opened an email, or shown interest by clicking a link. Now we can use the tracking and workflows to followup based on what the contact actually id. That saves some manual work and makes the follow up process easier to manage. Review collected by and hosted on G2.com.

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4.6 out of 5 · Verified reviews from real users

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