![Angellene J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angellene J.")
AJ

Angellene J.

Customer Support Executive

Small-Business (50 or fewer emp.)

8/23/2026

"EngageBay Keeps Customer Follow-Ups Organized and Moving"

4.5/5

What do you like best about EngageBay?

I have been using EngageBay as part of my regular workflow to keep track of customer information and the things I need to follow up on. I find it useful that I can add notes as I work and then come back to a contact later without having to recreate the context. It gives me a simple place to check recent activity and keep my work moving. Review collected by and hosted on G2.com.

What do you dislike about EngageBay?

It took me a little while to understand how the different sections fit together. I don’t use every feature, so some parts aren’t particularly relevant to my day-to-day work. Once I focused on the tools I actually need, it became much easier to use. Review collected by and hosted on G2.com.

What problems is EngageBay solving and how is that benefiting you?

I use Engagebay to keep customer details, updates, and follow-up tasks in one place instead of switching between different notes or tools. I can review past interactions and update records as needed, which makes it easier to stay on top of conversations and avoid missing important follow-ups. Review collected by and hosted on G2.com.

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See what 714 reviewers think of EngageBay

4.6 out of 5 · Verified reviews from real users

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