![Gunhild J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gunhild J.")
GJ

Gunhild J.

Customer Relationship Executive

Small-Business (50 or fewer emp.)

8/21/2026

"EngageBay Keeps Customer History and Notes at My Fingertips"

4.5/5

What do you like best about EngageBay?

What I find most useful about EngageBay is having a customer’s background available whenever I need it. I can open a record, see the most recent activity, check my notes, and understand what has happened so far. That way, I don’t need to keep separate documents just to remind myself about previous conversations. Review collected by and hosted on G2.com.

What do you dislike about EngageBay?

The first few days took some getting used to. There are quite a few things available on the platform, and I had to figure out which ones were actually relevant to me. Once I settled into the features I use regularly, everything felt much more straightforward. Review collected by and hosted on G2.com.

What problems is EngageBay solving and how is that benefiting you?

EngagBay has mainly helped me cut down on the time I spend searching for information when I need to follow up with someone. I can check the previous activity and get the context before responding, which makes it easier to handle my work throughout the day, particularly when I have several conversations to deal with. Review collected by and hosted on G2.com.

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4.6 out of 5 · Verified reviews from real users

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