AM

Ayanda M.

Customer Support Executive

Small-Business (50 or fewer emp.)

8/17/2026

"EngageBay Keeps Customer Conversations Organized and Easy to Track"

4.5/5

What do you like best about EngageBay?

I’ve been using EngageBay mainly when I have several customer conversations happening at the same time. Being able to check the latest activity and review earlier discussions helps me quickly understand where each conversation stands. I don’t have to keep separate notes just to remember what was discussed, which is especially helpful on busy days. Review collected by and hosted on G2.com.

What do you dislike about EngageBay?

It took me a little while to get comfortable with the layout. There were some areas I really use, so I had to spend some time figuring out which features were relevant to my work. Once I settled into a routine, it became much easier. Review collected by and hosted on G2.com.

What problems is EngageBay solving and how is that benefiting you?

The biggest benefit of using EngageBay is having better visibility into ongoing customer work. I can quickly check what has happened, add an update, and move on to the next conversation. It has reduced the amount of manual note taking I was doing and makes it much easier to keep track of everything when my workload gets busy. Review collected by and hosted on G2.com.

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See what 706 reviewers think of EngageBay

4.6 out of 5 · Verified reviews from real users

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