TP

Thomas P.

Customer Success Manager

Small-Business (50 or fewer emp.)

8/17/2026

"EngageBay Makes It Easy to Track Customer Activity and Conversations"

4.5/5

What do you like best about EngageBay?

I use EngageBay in my regular work to keep track of customer activity and ongoing conversations. I find the activity view particularly useful because I can quickly see what has happened before getting back to someone. It means I don’t have to rely on memory or search through different emails just to understand the background. Review collected by and hosted on G2.com.

What do you dislike about EngageBay?

The platform has a lot going on, so it took me a little while to get comfortable with the layout. Some of the features I don’t use often aren’t immediately obvious, but the parts I use every day are straightforward. Review collected by and hosted on G2.com.

What problems is EngageBay solving and how is that benefiting you?

Engagebay has given me a more consistent way to manage customer information and conversations. I can check the history, add notes, and keep track of what still needs attention all from the same place. This has reduced the amount of manual tracing I was doing, and it makes it easier to manage my workload when several conversations are active at once. Review collected by and hosted on G2.com.

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See what 706 reviewers think of EngageBay

4.6 out of 5 · Verified reviews from real users

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